I have mentioned elsewhere that doing less public speaking was an intentional decision. I took some time off and now I’m slowly taking some time back ON. I did a great webinar for the folks at WiLS on how to teach online privacy in the library, my usual talk. Then I made two new talks, one at the request of a local senior residence and one for a local Lifelong Learning Institute. Different and all new topics and both of them I’m really happy with. If you might be interested in me giving one of these talks at your event, do let me know.
First, a talk on my quest to visit all of Vermont’s 183 libraries. You may have read about the guys who are doing this in Boston. I am jealous of their website but also maybe not in total agreement that rating libraries is good for morale. I did a talk with some library history, some library trivia, and a few good jokes about Vermont. You can see my slides and notes here or read the entire talk here.
Second, the talk about scams is more of an outline that I talk over (so no built-in narrative it sort of flows where the conversation takes it. People are concerned about the ways people rip people off and this is especially the case in the online world where a lot of people, particularly older people, can feel out of their depth and not at all sure if they’re doing the right thing. I wanted to give sensible, practical advice that wasn’t just stuff like “Never click on an email attachment!” because, quite frankly, that is dumb advice.
Next week I get on an airplane to give a keynote talk at the MD/DE Library Conference. I’m pretty excited. If you see me there, please say hello.
From a friend’s email: My parent has become increasingly befuddled by things in older age, especially computers. I think the main problem is that everything offers way too much functionality, and they find it overwhelming and confusing. They are definitely confused by things updating and changing layouts and such. But they are also confused by long-standing things like tabs and new windows – when I went to help sort their laptop recently I found 78 Safari windows active, all opened to the same Yahoo Mail account. They had no idea. Are there any tools that you know of (hopefully for Mac) that maybe “simplify” things somehow? Or maybe an entirely different OS?
I feel like the Mac is usually the best option for older people if they want to use a computer and not a tablet. Tablets do solve some of these issues, but cause other ones. At the same time, I agree, I see my landlady’s computer like this all the time. And part of it is… maybe it’s okay to have it be weird?
One of the things I’ve been trying to get my landlady to do is turn the computer off every night. And then I set up her browser to not open all the old tabs (one of the culprits) and just open to her email. So when she opens it that day, there’s only so messed up it can get before she turns it off again and then… new start. And I think part of it all is that some people are just more… derailed by things. And so some of it is just “Well things change a lot, you do not have to like it (I sure don’t) but lets’ figure out how to get you to your email….” that sort of thing. Sometimes you have to let yourself be comfortable with someone else’s discomfort and just step them through how to get where they want to be.
Some people have found it easier to just get their email delivered via Mac’s Mail program. I think it creates more problems than it solves, honestly but it’s an option. But yeah, I have some people who
have been coming to drop-in time for over a decade and no matter what new tech they get they always sort of…. fail to learn how it works and then bitch or whine that it’s hard. Which, hey, those feelings are real and I can sympathize with them. But also realize that for whatever reason, absent any mental health issues, this is the way they are choosing to interact with it. There are some great “Missing manual” books for the Mac that can help explain things. But this is only good for people who are okay deputizing themselves to learn this stuff. The line I use a lot lately is: there are some people who demand lists when we try to give them flow charts. And you can’t learn to effectively operate a computer with a list, not anymore.
It might be helpful to hook them up with a local person who could swing by once a month and make sure stuff was basically working. I don’t know if you do this job but I feel like this is a great niche type job. One hour tune-ups. Don’t cost a lot but just swoop in, do software updates, make sure nothing is out of control, Flash is working nothing sketchy is going on, swoop out. If there’s a local senior center and/or library and they use a laptop, that can be a good place to send them. Otherwise, setting up Skype or Facetime to do desktop sharing and you can swoop in yourself to help with some of this. It’s always hardest with parent/kids. I always thought a good idea would be for people to ‘trade parents” with each other and like, I would have your parent with stuff and you could help my mom (RIP) with her stuff.
This is a post about rural libraries and money on the occasion of Town Meeting week. Town Meeting happened last week. Most Vermont libraries receive their money through the town and Town Meeting is a time to discuss library funding. I am a sub at the library in my town, enough to go to staff meetings but not enough to work there all the time. I also do drop-in time both at my local library and at one “over the mountain” in the next town. Here are a few anecdotes about how local libraries manage their money situations.
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Note: This list, written in 1996 by Phil Agre is the best advice I can give people who are helping novice users with computer issues. Phil Agre was a visionary technologist and this list was up on his website forever but has been up and down lately so I am reprinting it.
Computer people are generally fine human beings, but nonetheless they do a lot of inadvertent harm in the ways they “help” other people with their computer problems. Now that we’re trying to get everyone on the net, I thought it might be helpful to write down everything I’ve been taught about helping people use computers.
First you have to tell yourself some things:
- Nobody is born knowing this stuff.
- You’ve forgotten what it’s like to be a beginner.
- If it’s not obvious to them, it’s not obvious.
- A computer is a means to an end. The person you’re helping probably cares mostly about the end. This is reasonable.
- Their knowledge of the computer is grounded in what they can do and see — “when I do this, it does that”. They need to develop a deeper understanding, of course, but this can only happen slowly, and not through abstract theory but through the real, concrete situations they encounter in their work.
- By the time they ask you for help, they’ve probably tried several different things. As a result, their computer might be in a strange state. This is natural.
- The best way to learn is through apprenticeship — that is, by doing some real task together with someone who has skills that you don’t have.
- Your primary goal is not to solve their problem. Your primary goal is to help them become one notch more capable of solving their problem on their own. So it’s okay if they take notes.
- Most user interfaces are terrible. When people make mistakes it’s usually the fault of the interface. You’ve forgotten how many ways you’ve learned to adapt to bad interfaces. You’ve forgotten how many things you once assumed that the interface would be able to do for you.
- Knowledge lives in communities, not individuals. A computer user who’s not part of a community of computer users is going to have a harder time of it than one who is.
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