If you are in or near the Pittsburgh area and would like to share ideas with a group of interesting socially responsible librarians, consider going to the Progressive Library Skillshare. It’s my birthday weekend, so I’ll be someplace else most likely but it would be on my todo list otherwise.
Month: August 2007
Carnival of the Infosciences #77 at my house, y’all come!
Chad strongarm^H^H^H talked me into hosting the wandering Infosciences Carnival which was probably something I should have done a long time ago anyhow. You can participate too, it’s incredibly easy. Send a link to the best library stuff you’ve been reading this week, either via del.icio.us using the carninfo tag or this submission form. Need to know more/ Check out the submission guidelines on the wiki, or just ask me or Chad. Thanks for contributing.
the poor and tech training and gaming
The Library Link of the Day today is an article in the Chicago Tribune called Training for the Poor Moves into the Computer Age. It’s an odd combination of two points
1. The digital divide is becoming more and more about technology literacy and not about technology access.
2. Gaming on computers is an important part of attaining that technology literacy.
I don’t know much about point #2. I like games generally but I am not a gamer (save online Scrabble which I suspect may not count). With a few exceptions most of the people I hang out with aren’t gamers so I’ve rarely been in a cultural area that is gaming-immersive. I’m curious, but it’s one of those things that falls outside the “things I have time for” circle. Jenny Levine has some good points in the article and I think the fact that ALA is mentioned in the same article as poor people needing technological literacy for finding better jobs and escaping the cycle of poverty is great PR for libraries.
That said, the article is confusing to me somewhat. It seems to be taking two disparate ideas and mashing them together as if it were the most natural thing in the world. I get the points that gaming and teaching technology through gaming is a great way to help kids with critical thinking skills and problem solving. However I strongly do not think that the best way to help older people — perhaps my age and up — learn technology has anything to do with gaming at all. So, the people who are in dead-end jobs and need to gain some level of tech proficiency to move to better jobs, they’re not the gaming demographic. I think, however, that as more younger people engage with technology they will bring gaming with them as they become people in my age bracket and that’s going to be an interesting shift. So, kudos for even talking about poverty and technology literacy, and nice job with xplaining why gaming is important, but I still wish this had been two separate (longer) articles instead of this one.
a week in the life, august edition
I have a month pretty free of travel and speaking stuff so I’ve been doing more little library work in August. Here are a few things I’ve done this week both here and online.
- Stopped by the Tunbridge library in Monday to help a woman who is re-entering the workforce brush up on her Excel chops. I had to tell her that while Excel hasn’t changed much, the amount Excel tries to help the user has. That is, there are all these wizards and auto-widgets that try to make Excel easier but have the end result for novice users of making Excel harder. The main problem my student was having, however, was trying to figure out where her missing Word toolbar went and no matter how many times I said I pretty much couldn’t troubleshoot a personal computer problem remotely (and offered alternatives like a good manual or the help files) she sort of couldn’t stop talking about it. I see this fairly often. I suggested that she buy a USB drive so that I could give her homework assignments that she could take home.
- I talked to the Tunbridge librarian about a Photoshop problem she was having which was actually a much more complicated problem. She has taken photos of flowers for the library’s flower sale, but the way they show up on the screen and the way they print doesn’t reproduce the colors accurately. I showed her how to do some color adjustment in Photoshop but said that tweaking the printer to get things just right was likely overkill for what she was suggesting. Explained how color calibration works. Sometimes good tech support involves telling people that what they want to do is going to take significantly more time than they have budgeted, and suggesting an alternate plan. This sort of time estimate thing is fairly easy for me and seems to be a big difference between someone who is really comfy with computers and someone who is still in the early stages of getting to know how they work.
- The lady who lived next door to the library brought her laptop over to see if it had any “network card” in it so that she could use the library’s wifi instead of her dial-up. Answer: no, but I explained to her how she could buy one if she wanted to.
- Visited the Royalton Library to help the librarian figure out why the computer keeps asking for some sort of HP Setup CD when it starts and pops up a zillion messages, sometimes freezing the computer. Figured out how to turn off the thing that requires it. The staff computer also has some sort of virus file (according to AVG) that throws up random pop-ups but we couldn’t remove it even following Symantec’s instructions. Switching to Firefox at least made the pop-up problem go away and bought us some time.
- No one came to my Tuesday drop-in time. The network was down anyhow, for unknown reasons. The IT company who has the school contract wasn’t sure what the problem was and could give no firm ETA so I went to donate blood instead of waiting to see if anyone would show up just to tell them that our Internet was down. Even though my drop-in time is just “computer time” 90% of the people who come in use the Internet in some form or another.
- Wednesday I went with my friend Stan to the Tunbridge World’s Fair office. They are using some sort of Fair Management software that doesn’t play nice with the network. I knew I was in over my head so I brought my pal Stan in for a consult. He mostly hammered the software into shape while I cleaned up the office, organized things, and hung up a few years’ worth of ribbons. One of the library trustees who also works part time for the fair bought us lunch and offered us free tickets when the fair starts next month.
- I stopped by the Kimball Library in Randolph before drop-in time on Thursday. I’ve been working with the librarian who works on the website, helping make the site more functional for the staff as well as for patrons. I showed her how to get her web log files and run them through Webalizer and we looked at he traffic the site has been getting since we added the online catalog a few months back. I also helped her get a Kid’s Page started in the hopes that it will inspire the (very busy) kid/ya librarian to give us suggestions of what to put there.
- Thursday I had one student at drop-in time, a teacher from the high school who was trying to make a list of donors for the Crafts Center Restoration project in town. Someone had typed the list up originally and she needed to know how to add a name to the list she has on the disk. She wanted to use her computer at the school but it didn’t have a disk drive. So we muddled through that and I asked if she had any other questions and showed her how to make a mailing list using her ISP’s webmail program and also how to attach a photo to an email message.
Meanwhile this week, I’ve been going back and forth with some folks from VLA about changes we’re planning for the VLA website, bought tickets to Nova Scotia for a few talks I’ll be giving there in September, accepted an invitation to join the Steering Committee of the MaintainIT Project, made plans to do some work with Casey and the Scriblio project, firmed up plans for a talk in Rhode Island, passed on a talk in Delaware that conflicted with a talk I’m giving in Kansas, and started making plans for my next week of library visits and my next month of travel/talks. I have a friend who is another local librarian who is working possibly switching her library to an open source OPAC and we’ve been scheming about that. I got my inbox down to single digits by replying to almost everyone who had written me after the NYT/WSJ articles. If I haven’t replied to you yet, I swear I will this week.
That’s the report for now. Today is a day for guests and swimming in the pool and maybe some grilling in the backyard if the weather holds.
question: library fines
I remember that there was a big discussion when this article about library fines came out last year, but I was wondering what has happened since? I have a friend at a large-ish library in Vermont who is thinking about trying to push for the elimination of fines at her library. She is looking for anecdotes but also data from libraries who have previously had fines and then eliminated them, data she can take to her board. I think it’s pretty easy to say “Well we lost $3,000 but we made it up in goodwill!” but in some cases 3K is not an amount you can afford to lose when you can’t pay the propane bill with goodwill. I have a few starter questions.
– Do you have different fines for different media?
– Do you have a grace period after the due date but before fines are levied?
– Does it make sense to remove fines but still bill for lost/damaged books?
– Do you have a “conscience jar” and if so, do people use it?
– Do you think fines really encourage people to bring materials back on time?
– Do you think removing fines meant that you got fewer materials back on time?
– Do you think having a catalog that allowed people to place holds on checked-out materials lessens the need for fines?
So, please feel free to leave some links and stories in the comments so that I can help my friend help her library. Thank you.