librarian.net

“A team from Google interviewed dozens of people in Times Square the other day, asking a simple question: What’s a browser? This was in an effort to understand and improve the customer experience of Google’s own browser, called Chrome.

Turns out that over 90% of the people interviewed could not describe what a Web browser is.”

Don’t believe me? Watch the video. Granted, this comes from Google, but while we’re all being “blah blah Firefox, etc” there are many people who just see what happens when you “click the e” and go forward from there.

I spent Friday at the NELA-ITS CMS Day. I gave the keynote in the morning, just talking about what CMSes are and why they’re useful with a little overview of a few, and then hung out to see other librarians talk about how they’re using their CMSes. It was a great day. We had a wonderful, if chilly, room at the lovely Portsmouth Public Library and I learned a lot about how some New England area libraries are running their library websites with Drupal, Joomla, Plone and Wordpress.

Having the actual people behind these websites talking about what worked and what didn’t work — and people were very candid about what was good and bad about these CMSes — made for a fascinating day of show and tell. Add to this the fact that all the software demonstrated was free and open source and I really think we sent people away with some great ideas on how to save money and still deliver good web content. Not having the chilling effect of a vendor’s stink-eye [or lawsuit threat] was also delightful. I’m now done with public speaking stuff until October I believe. Glad to end this season on such an up note. Thanks to NELA-ITS and Brian Herzog for coming up with the idea in the first place. Notes for my talks — links to slides and a page of links to what i was talking about, are here: Website 2.0! why there is a CMS in your future. Thanks to everyone for showing up. Here are the links to other people’s presentations and websites.

“See https://code.nla.gov.au/ for open source code from the National Library of Australia” [thanks roy]

People at drop-in time who are just learning to use email have been asking me if I know what “the cloud” is lately. I assume the NY Times wrote something about it. I know it well enough to explain it to someone who also doesn’t know what Bcc is, but I wasn’t sure I understood it enough to be talking to other librarians about it. Here is a good First Monday article that spells out a lot of it: Where is the cloud? Geography, economics, environment, and jurisdiction in cloud computing. Some more discussion about how this affects libraries from the latest Library 2.0 Gang podcast. [thanks justin!]

I rarely post others’ lists, this is an exception. I have an iphone that isn’t a phone per se, but I can load applications on it and carry it around with me and pretend I have important business to attend to. Kenley Neufeld made a nice post a ways back about top 10 iphone applications for librarians. What do you have on yours? What should I have on mine?

I read it first on Librarian in Black but liked the coverage of the Mercury News. The San Jose Public Library decided to not add filters to the public library computers after a year and a half of debate. One of the points made by the article is that startup costs to add filters would be about $90,000 with annual maintenance costs of $5,000. You can read the final policy statement here (pdf). In includes the fact that, out of almost 1.4 million computer login sessions at SJ Public Libraries (excluding the King Library), library staff received two complaints of lewd behavior and only one complaint to staff about pornography viewing. The King Library, the main library, had a similar number of login sessions and 14 complaints about pornography viewing.

I’ve been reading more, typing less. My super-bloggy friends told me lat year sometime that a lot of their friends were blogging less and Twittering more. I was surprised to hear that since it hadn’t really trickled down to my neck of the woods yet, but lately it has. While I still stay on top of my RSS feeds, I suspect that I can only do that because people are blogging less. I don’t know if they’re twittering more, having babies, buying houses or doing something else. I know what I’ve been doing: reading.

I’ve also been travelling which is probably not a totally fun thing to read about [if I could delete everyone's tweets from airports, I would -- unless they're me looking for someone to hang out with when my flight has been delayed] but I go through periods of educating, followed by periods of learning, etc. I also made a resolution to myself for this year to write new talks (some similar slides okay, all similar slides against the rules) so when I give talks, they’re more work but also better, I think. I’ll be doing a 2.0 talk in upstate New York for NCLS and then a few talks at NJLA next week. Lots of writing, good stuff to pass on.

What’s been really on my mind lately is the Google Books settlement. I happen to be lucky that an old time friend of mine from the blogger days, James Grimmelmann, is one of the major players in the “explain this to everyone” field day that is going on. He’s also a keen legal mind and a great writer so it’s been a joy to read what he and others have been writing. Here are some links to essays that may help you understand things.

• James Grimelmann lays out principles and recommendations for the settlement, back in November
• The Google Book Settlement and the Public Domain by Mary Minow
• The Google Book Settlement at Columbia Part 1, Part 2 – slightly old, really worth reading
• James Grimmelmann and Siva Vaidhyanathan discuss the settlement at Georgetown (bullet point notes)
• A note about how the Internet Archive has gotten involved. Read the letter for more.

Just in case you want to read or interact with library vendors in a different way, Bill Drew has created a list of library vendors who use Twitter. Granted this doesn’t mean they’re necessarily accessible in that way, but for people already on Twitter it’s good to know. This is part of the larger spreadsheet that Bill is creating about library vendors who use social software.

Also, someone asked me to mention why someone who wasn’t using Twitter might want to. It’s certainly gotten the attention of some of the major media, but what’s in it for an individual librarian or library? When I talk about Twitter, I stress a few things

- It’s a box you can type into that puts data on the web in a standard form. This means you can repurpose the content, pull it into a sidebar on your website and/or publish or read your feed or someone else’s in a format you choose (I use a client called NatsuLion that rolls up the side of my screen. Many people at CiL were using TweetDeck)
- Being able to have a friends list means you can keep up with what other people you choose to read about are up to. I work at home alone most days and I like the collegial feel of knowing what other librarians are up to. When I travel, I just stop reading it unless I’m at someplace where many people are using it.
- At CiL it was helpful to know where people were at, you can “broadcast” to a friends list “hey, this session is full” or “We’re at this session and it’s great!” which can give you realtime updates about an event as it’s happening. I enjoyed reading people talking about my talk while it was happening (after my talk, before my co-panelist), in little chunks not the constant stream that comes from something like a Meebo chatroom.
- It’s really replacing blogs as the place to read breaking type news that happens in places where Twitter-enabled people are. This is a big caveat though. People have always said “news happens where the reporters are” When there were wildfires in San Diego, Twitter was very useful for people. When there’s a natural disaster here in Orange County Vermont, not so much.

Twitter, more than other social software, seems to me to be a case in which evaluation of your community is a good first step. Have people in your universe who use it, especially other media or established folks? Might be neat to either use their feed, start your own or just use the search feature for keeping current on what’s going on in your area. I don’t think it’s a situation where people will be asking the library “Are you on Twitter? Why Not?” at least not in the near future.

update: just checking my feeds and I note that Brian has an example of how twitter solved a problem for his library and Jenny offers some organizational advice.

Does politeness matter when you’re creating your queries?

I tried taking a look at how “please” changed a whole bunch of searches. “Microsoft” returned the company website, of course, but “Microsoft Please” returned all sorts of links from customers or customer advocates. Same with “Google” and “Google please.” My own company returned a slightly embarrassing “please try again later” page from our company domain.

“jessamyn please” takes me to the librarian.net contact form. Neat.

I’m a bit of a scab-picker as far as technology goes. I’m more interested in how stuff breaks than how it works when it all goes well. This is why I do more troubleshooting than tech creation. I’m good at it and I enjoy the problem-solving angles of it. As a technology instructor in a rural location, I sometimes feel like I’m dealing more with broken stuff than stuff that works. Given this, having an approach to brokenness that isn’t just “Oh, that’s not supposed to happen…” is key to helping people feel comfortable with technology. Leigh Anne Vrabel who runs the Library Alchemy blog has a concise post that summarizes a way to move forward inhabiting this sort of world.

Technology has to be supported by brotherhood, sisterhood, understanding and compassion.

And if I can paraphrase, I’d have to say “We’re all in this together and we haven’t all learned until everyone is leaning.” I’ve definitely been guilty of throwing up my hands trying to teach someone something because they had so much emotion wrapped up in why the computer “didn’t like them” that they couldn’t follow steps to do the actions they theoretically wanted to do.

Just like people who choose to live in the frozen north up here do so “for a reason” I think that most people who don’t know how to use a computer in 2009 — similar to people who don’t drive, who don’t have a telephone or who don’t have electricity — don’t know for a reason. For some people that’s an active reason, they’re not interested, they don’t see a need for it, they’re already busy enough, but for some people it’s a passive reason, they’re resistant to change, they’re easily frustrated, they have a disability that makes technology difficult and no one to help them with adaptive tech, they’re poor. As a technology instructor, part of my job is making technology a genuine option for people who have a need for it, not to sell it to people who don’t want to buy it. At the same time I explain what technology actually IS, apart from the television commercials and relentless boosterism about the promise of the Internet. That’s my interpretation of “technology with heart” [ttw]