librarian.net

One of the suggestions I frequently make in my library talks is that one of the things that libraries can do to help patrons deal with technology is have many current books about technology for check out, and to bring these books to computer classes so people can take them home when the ideas are fresh in their minds. The whole Web 2.0-as-meme idea came from Tim O’Reilly who was looking for a way to brand a new conference about how the web was changing. I explain this to people and then I say “You probably know Tim O’Reilly, he publishes the best series of tech manuals out there, the ones with the animals on the cover…” and I’m always amazed that most of the librarians I speak to don’t actually know about them.

This isn’t totally surprising, the books cater towards a techie market, they’re expensive and many of the people who would need or want them are buying them themselves. I had them as textbooks in several library school classes. But it’s also interesting to look a little in to what the deal is with technology books and the publishing industry generally. Tim O’Reilly talks about how Amazon sees themselves (according to tax filings) as competing with not just bookstores but publishers. He has a really good follow-up in the comments section.

Let me give you an example of how today’s much more consolidated marketplace makes it harder to place publishing bets. Borders and B&N have largely thrown in the towel on many high end books, saying “Amazon’s going to get that business anyway.” So they’ve shrunk their computer book sections, and are taking zero copies of important books, even from important publishers like us. We recently told them of our plans for a Hadoop book for instance, and both B&N and Borders said they won’t carry it. That leaves us with Amazon. Amazon will pre-order only a couple of hundred copies.

I’ve had to fight with my publishing team to get this book approved, since they’re worried that they won’t make back the investment it will take to bring it to market. It’s a lot easier to be sure of making money on a book like Mac OS X: The Missing Manual, to which the chains will commit an advance order of thousands of copies. Now that’s also good publishing, but you can see how the opportunities are shrinking.

Meanwhile, Amazon is increasingly throwing their weight around. Conversations with the buyers start to sound like this: “Are you really telling me that our books won’t show up in searches unless we agree to contribute to your new merchandising program?” [emphasis mine]

I don’t doubt that in the long run, there will be new long-tail economic models that support investment in specialized forms of content that don’t have the volume to be supported by advertising, but we’re heading for a really tricky period where the old models will be dead before the new ones have arrived.

How do libraries fit into this model? We’re frequently told that we’ve got crazy buying power in the aggregate but what happens when we’re not even given the option to see these books brought to market? O’Reilly also has some interesting commentary on ebooks and their profitability that’s worth a looksee. [rc3]

A few people from the Early Modern Studies Group at Harvard have created the Theatrum Catalogorum which collates “library catalogs from every major European country” The next version should countain North American catalogs as well. Of particular interest is the fact that these catalogs are not just linked, they are annotated somewhat. While most of these notes are jus tinformation for English speakers on how to search the catalogs, library geeks will enjoy some of the meta-commentary such as “Many early modern holdings probably lost in an eighteenth-century fire.” or “Don’t bother looking in 1930-1991 or 1992-present catalogs.” [thanks pk]

One of the things I tell people in my 2.0 talks is that the digital divide is becoming about much more than people who have computers/email/web sites and people who don’t. The difference, to me, is people who have folded the web into their day to day lives and those who haven’t. This matters for a few reasons. As I have said before, I think it’s anyone’s personal choice whether they want to use a computer recreationally or not. However as more and more of our government’s services are available either primarily or most easily online, being able to at least navigate the online world becomes important, if not mission critical.

I’ve often thought that I should do a program on “The life of a 2.0-pian” (pretty sure I’ve seen that before) where I outline the many ways in which being able to use the web as another resource makes my life simpler, easier and saves me money. Here is the example that came to mind this week. As some background, when I worked at a public library of medium size, when we needed supplies we had two main choices, possibly three. 1) buy the supply from the Big Catalog 2) send the systems librarian out to Staples to buy the item 3) get the supply ourselves on the way to work (on our own time) and get reimbursed. While I am not one of those “My tax dollars at work!” people, I have to note that this process was rarely cost- or time-efficient for anyone involved except, sometimes, the accountant.

In any case, I was printing out holiday cards this week — I have a group of online friends who swap cards every year, I do not normally do a holiday card thing — and ran out of printer ink. As you know, printer ink is one of those notoriously overpriced items and if it’s something you buy often it’s best to have an angle. The ink I need at Staples is $20. At my local office supply store it is $27. My angle is a price comparison site called dealink.com which lets me search competing ink prices. They told me I could get it for $18.50 shipped, HP brand ink, no knock-offs. That was pretty good. Then I headed over to my favorite coupon site, RetailMeNot to see if they had any online coupons for DataBazaar which had the lowest ink prices. They did. I hope you are noticing that I can link to all these things. I can’t link to the ink page at Staples.com. So, I got an extra $5 off if I bought three (I needed a few anyhow) making my total $48.85, delivered to my door, for three ink cartridges for my photo printer.

So, the reason this matters and why I’m putting this on a libraran-oriented blog is that first, we tend to not buy things this way where I am, in libraries or elsewhere. Getting to Staples from my house takes at least 90 minutes round trip and $5 worth of gasoline and yet we still sometimes act like buying things online is somehow risky or uncharted territory. What’s risky for me is getting on the highway this time of year, to say nothing about the time I’d have to take off from work when there’s work do be done. Second, this is the type of efficency that 2.0 stuff gets us. A computer can compare prices. A computer can stockpile and share coupons. A computer can show me a photo of an item so I can see if it’s the one I want. Letting the computer do these parts of the shopping-for-supplies experience that is one of the less fun parts of librarianship leaves our bodies and big old brains free for doing what a computer can’t do like helping someone navigate their first email account, or doing a storytime puppet show, or having a book group discussion or forgiving someone’s library fines because it’s the holidays or making a book display about the Solstice.

Working on the web isn’t just about collecting real and/or imaginary friends and new interactive ways of sharing photos of your cat, it’s also about saving real time and real money so that you can do real things in your offline world. That’s my twopointopia report, over and out.

Upgrades don’t wipe out all your coursework if you use a textbook and a notebook instead of WebCT. This is embarassing, honestly. Switch to a new “learning management system” lose all your old work.

I often tell people after my talks to email me their questions if they’re longer than I can reasonably answer during a quick after-talk chat session. A librarian from New Hampshire emailed me yesterday to ask about the email classes I’ve taught, both in the library and in the adult ed classes I teach at nights. I wrote her a long chatty email about the ins and outs of teaching email classes mostly to older adults. Then I figured I’d copy it over and linkt o it here. Then I figured I’d include it a few different ways so that readers could see a few ways you can get content on the web, instantly. For those of you who just want to read about my email classes, any of these will work.

• email class on Jottit - a very smooth interface where you get a subdomain of your choosing and can put text there. You can do this short-term or own your page wiht the addition of a password and an email address to send a lost password. Brainchild of Aaron Swartz
• email class on pasta mostly just a text box that you can paste words into that will automatically link it to your del.icio.us account. I’ve used this for years and while there is no guaratnee, it often fits the bill for text I don’t want to dump directly on the blog but want to be able to talk about.
• email class on cl1p.net - lets you post as text, rich text or “message board” and pick a URL starting with cl1p.net. For a small donation you can own the URL for some length of time. Pretty basic but functional

And my question. I say in the email that I’d really like a “getting started with email” book, something totally brand-neutral that just discusses email concepts and mechanisms. I don’t care if there are branded examples, but I’m not looking for a “how to use Yahoo mail” tutorial and I’m looking for PRINT though I know I can print out a website. So, I can Google like anyone, but does such a simple book exist? I’m feeling maybe it could even be a pamphlet that if it doesn’t exist, might be better off being created one of these days.

Peter from OhioLINK has a nice post with four different ways you can extend an online catalog to make it less sucky. Read: Schemes to Add Functionality to the Web OPAC. [lib]

While I find that using my computer for more of my communication and cultural creations works for me, it’s more of a concern when we think of this as the model for large-scale cultural products. The National Library of Australia tells us/warns us that cultural production in Australia is predominantly in digital form. They’ve made a bold statement about the role of the library in maintaining and preserving these cultural products. It’s a strong but hopeful almost-manifesto ending with Investing in Australia’s digital heritage is an investment for the future. Well done. With that said, here’s a poem I’ve always liked from Richard Brautigan. [thanks gwyn]

All Watched Over by Machines of Loving Grace

I like to think (and
the sooner the better!)
of a cybernetic meadow
where mammals and computers
live together in mutually
programming harmony
like pure water
touching clear sky.

I like to think
(right now, please!)
of a cybernetic forest
filled with pines and electronics
where deer stroll peacefully
past computers
as if they were flowers
with spinning blossoms.

I like to think
(it has to be!)
of a cybernetic ecology
where we are free of our labors
and joined back to nature,
returned to our mammal
brothers and sisters,
and all watched over
by machines of loving grace.

Karen Coombs explains why web services isn’t just about a better website and also explains what some of the sacred cows are that keep library websites from being better.

[M]eeting your users where they are isn’t about making them come to the library website. In considering our long term virtual presence plans, the library website is a given. People who come to the site know we exist and want to use our services. To truly be successful we have to get our content into the path of the people who wouldn’t walk through our door (physical or virtual).

I like Karen’s talks about her work website specifically because she’s part of a larger team that all needs to work together to roll out new services to their faculty, student and staff population. I feel lucky because I often have carte blanche in the tiny sites for tiny libraries that I design. I also have very little reach with those sites. That’s okay for what I’m trying to do, but if I had to bring together multiple different stakeholders and make them happy with a website — including those designing, for example, for 800 x 600 resolution screens — I’m sure I’d find it very challenging indeed.

I’m en route to Nova Scotia today, speaking at NSLA and at a Learning 2.0 program with Ryan Deschamps, but when I get back I hope to show off my own collaborative project, turning the Vermont Library Association site into a bloggish group-maintained site from a static single-admin site. It’s gotten so that I have enough WordPress admin login pages to keep track of that I’ve shunted them into their own folder on my bookmarks toolbar. Exciting times!

Libraries Connect Communities: Public Library Funding & Technology Access Study 2006-2007 Report is out today. I haven’t looked at it yet and was waiting for it to hit the website. The URL for the actual 6MB file is here

http://www.ala.org/ala/ors/publiclibraryfundingtechnologyaccessstudy/finalreport.pdf

If you bookmark the page the document is linked to it will appear as “ALA | 2006-2007 Report” on your bookmark list. While I continue to make the point that tech/web savviness is going to be an important part of being useful relevant libraries in the 21st century, we still put out documents intended to be widely disseminated in PDF format, not HTML This assures that it will be shallowly linked and quoted, if at all, and those links will be hard to track and learn from.

The one news article that I’ve read referring to this report — an AP wire article that I read in the Las Vegas Sun — “Despite Demand, Libraries Won’t Add PCs” is a weird mess of statistics and odd conclusions (won’t add PCs? how about can’t add PCs. Who did this study again? Oh right The Gates Foundation… gee I wonder what their solution to this involves, it better not be Vista. update: the geeky artist librarian agrees). It discusses how popular technology in libraries has become, but also what the limitations are that libraries are facing. The whole article is tailor-made to support a roll-out of the Gates Foundation’s next round of funding which I’m sure will nicely sew up all the loose ends that this article pinpoints.

Except for the fact that more computers means, or should mean, more staff and more space, neither of which get a lot of lip service from technology grantors who would rather give away last year’s software for a hefty tax writeoff. You’ll note that this article says that libraries are cutting staffing so they can afford more computers. I assume then that this is supposed to imply that getting more computers means more freed up money to hire staff. However, we all know, at least out here in rural noplace, that funding remains fixed as does space and what we could really use is an operating system that doesn’t need a 20MB security update every few weeks and a browser that isn’t out-of-the-box vulnerable to a huge range of exploits that leave our computers barely working. The good news is that we can get both of those things and we don’t have to wait for someone to loan us money to do it. Sorry for the slightly bitter tone, I’ll chime in with some more facts from this study once I’ve gotten a chance to read it.

I went to a great meeting today. It was a collection of Vermont librarians interested in possibly purchasing digital audiobooks for use in their libraries. It was an informal no vendor meeting to discuss and compare options, look at what did and didn’t work in New Hampshire with Overdrive and get everyone on the same page regarding what has and hasn’t already been done and how the systems work. It was fun, I met some new people and I learned some things. I IMed with a friend from the meeting (yay for library wifi - thanks Brown Public Library) and told him I was talking about downloadable audiobooks and he thought I was in a vendor meeting. He transcribed my likely scenario thusly.

Vendor: DRM DRM DRM DRM
Library: FREE AND OPERABLE
Vendor: DRM DRM DRM DRM
Library: F*ck you.
Vendor: Whatever.. good luck finding another vendor
Library: Grawr. DRM :(

So true. We had maybe two viable options for a library-grade downloadable audiobook service. The weird part is that patrons can more easily buy their own content, but to get the “checkoutability” it requires DRM and that puts this into the arena of the heavy hitters vendorwise.