If I ran the zoo/world/library

st and Cab Vinton talk library stuff

I had a great time at the Hooksett (NH) Library talking with the Merri-Hill-Rock Coop about library stuff on Wednesday. Cab Vinton from the Plaistow Library asked me what I’d like to do. I decided to break out of my normal “Here are some slides, let me talk about them…” routine and do something a little different. So I spoke for maybe 25 minutes about some Big Ideas I had for library services and then Cab and I spoke together and took questions about actual practical ways library workers could maybe work towards some of those ideals.

It was a really constructive 90 minutes or so with a bunch of creative librarians who come from smaller libraries and are always doing more with less. We spoke specifically about trying to do things to make our buildings more available, lend and share more digital content, and getting outside our buildings somewhat. I stressed the point that sometimes you can’t change a thing immediately but you can advocate for that idea and support others who are able to make material changes. Having the library’s support for a thing is more useful and important than I think we sometimes appreciate. People trust us and care what we have to say.

Here are my slides (with apologies to Dr. Seuss).

slide from my If I Ran the Library talk

TILT – today in librarian tabs

I need to close some tabs on my browser so they are here.

1. Are you someone from a “diverse” group who gets frequently asked for your opinions about how to help organizations “get diverse” enough so it seems like a part time job? Follow Diversity in Design’s lead and charge people for it. No shame in it. There is also Clarity.fm which doesn’t have a specific keyword for librarians but that didn’t stop me from signing up.
2. The Open Access Button “helps researchers, patients, students and the public get access to scholarly research and to report when they’re denied access.” Learn about it. Cool stuff.
3. Fair warning: the Department of Justice is starting to get serious about public entities having accessible websites and also “web content” What they mean about web content is not totally clear but libraries should pay attention. Good blog post by this law firm who has a good accessibility blog generally.
4. Live to Run Again is a not-for-profit public education campaign against drowsy driving for people who are traveling long distances to go to dog events. They sponsor ABLE an Audio Book and Library Exchange where volunteer librarians bring audiobook CDs to dog events so that people can listen to them and stay awake on the way home. Drop off the audiobook at the next library along the way. Great idea and they are always looking for donations if you are weeding CD audiobooks.
5. I don’t think I have mentioned this here but I am teaching a Tools for Community Advocacy class at the University of Hawaii, a short summer class with eleven really interesting students. I dislike course management software so I made my own website for the class from an available template. I am proud of it. You can view it here.

screen shot from my website

What about those 15%?

I’ve been refining my library talks lately. The one I’ve given a few times over the past year has to do with the 15% of Americans who still don’t use the internet (no phone, no home internet, no work internet, nothing). How do we work on this issue? Part of the good news is that the new Lifeline Program guidelines from the FCC do include “digital inclusion” (that is, making sure people can use the tools not just have access to them) as part of what the program is supposed to accomplish. This is good. And people have access via their libraries. This is also good. But some of what needs doing is creating a safe place where people can learn technology without being harassed by messages of hazards and pitfalls and social gaffes, often perpetuated by people trying to sell you something. And this messaging starts with us, librarians and educators and people who see these 15% as part of our daily lives. Positive messaging is more important than we give it credit for. This talk goes into detail about ways to do that and important things to think about in our own speech.

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What I did during National Library Week

cover of book called I Like the Library

I have a bunch of little jobs and I think a lot of people don’t really know what it is that I do. My main jobs are doing Drop-In Time in my small town in Central Vermont, helping people borrow ebooks via Open Library and writing for Computers in Libraries magazine. I also fill in at my local library, do some public speaking once or twice a month usually locally, and I do a lot of volunteer work for the Vermont Library Association, for my town and for Ask MetaFilter. I thought it would be fun if I outlined what a week in my life looks (looked) like and #NLW16 seems like a good time to do that. This is the stuff I did this week which is library/technology/work related, for me.

Sunday – the start of NLW! I did some pre-gaming with some fun Twitter posts (Ghostbusters pinball! Ancient maps!) I helped a friend prepare to transition her website from plain old HTML to something WordPress-y. I sent out an update to the VLA news about the Passport Program and updated some of the web pages that went along with that project on the VLA website. I posted this essay, a speech written in 1909 about the economic value of libraries. Answered about 60 emails for Open Library.

Monday – I had an interview with someone writing an article about the Internet Archive. I made arrangements to give a talk at the Vermont Library Conference. I answered a library school student’s 14 question email about my chosen profession. I helped get a poster online and did some social media promotion for the Intellectual Freedom Committee of VLA’s annual lecture. I helped make up a form for reporting materials challenges in Vermont libraries and sent it around to people for proofreading. I set up this week’s mailing for our local music hall (via MailChimp) and sent it back for proofreading. I worked at the public library to fill in for a librarian who had an emergency meeting. I got to work in the children’s room for a few hours which was delightful. I checked out The World’s Strongest Librarian to read later. I helped my landlady post something to my neighborhood mailing list and she gave me a cookie. Answered about 20 emails for Open Library.

Tuesday – I sent out the music hall mailing to 3000 people and I posted the Challenge Reporting form online. I spoke to someone from another tech center about doing a Drop-In Time program there. The problem, as always, is money. The program costs $2500/year which I know isn’t a ton, but it is with local budgets. I solicited the local school to donate some photocopying to the Passport Program on my way in to Drop-In Time. At Drop-In time I taught a woman to use YouTube (she’d never seen it before, fun!), helped someone else partially recover her email password and helped a guy decide whether to keep or return the laptop he’d just bought from Amazon (not sure what he decided but I think I gave him some good information). Came home to email around to the Passport Committee to try to find a time we can meet to assemble 1000+ passports in the next few weeks. Encouraged everyone to work on getting donations for prizes for the program. Started writing my article for Computers in Libraries and started working on my talk for URI next week. Offered to help someone in a small town with educating people in her town about AirBnB (there’s a political issue but few folks even understand what AirBnB is much less how it operates)

Wednesday – I did a lot of finalizing of the Passport to Vermont’s Libraries program including getting the website and sign-up form finalized and starting the publicity angle. I inquired about teaching HTML/Web Dev again at VTC in the Fall (I don’t really know if this is a job I HAVE or if this is a job I have to ask about every year). I passed around links to an article that I wrote on moss (you heard me) for a friend’s blog. I gave feedback to the Digital Inclusion Fellow who is spearheading Digital Inclusion Day for the National Digital Inclusion Alliance and gave some feedback on their website for this one-day event. I tweeted a thing and retweeted a thing about the Library of Congress. I helped a friend email advice about copyright for an article she’d written that someone wanted to reprint. I emailed with the VLA Webmaster about some changes I made to the VLA website. I learned to use WordPress’s pagebuilder tools to make a button. I am very pleased about my button.

Thursday – This was going to be the day I worked more on my article but instead I wound up writing an email to the libraries who were involved in the Passport Program last year (which involved committee sign-off, etc) and did some planning to table at the Vermont Library Conference and hand out passports. We talked about maybe trying to hand one out to each Vermont Congressperson. I also answered 20-ish emails for Open Library, made some plans to maybe go to a Library Leaders Forum in San Francisco in October. While I was out for a walk I stopped in at a friend’s who was fixing computer issues and I helped him get signed up for a gmail account. He received his first ever text message while I was there (verifying his phone number) and we talked about some other tech issues. His wife is doing a solo sailing trip in the summertime and they want to stay in touch via Skype but they both have to make sure they know how to use it first. Then I went out to pub trivia where my team beat the other teams by HALF A POINT. I like to think it’s because I knew about Kurt Wallander that made the difference. Read some more of The World’s Strongest Librarian. Started trying to find a WordPress plugin that can do a sidebar calendar for this site. Posted a book I’d finished reading to my booklist.

Friday – Today I finished writing my article on cybersecurity which cribs heavily on the last post I made. Submitted it over email after emailing it around to get some feedback. We got word that we found a print shop which will print the Passport to VT Libraries for free which is great news. Lots of emails about that. Also decided to create a Facebook Event for the livestreamed nomination hearings of Dr. Carla Hayden (on 4/20) so I did that via the VLA facebook account and posted it to the Facebook pages of every state library association in the country. Phew. Also checked the VLA email inbox since our usual social media person is at DPLAFest. Posted a job to the website. Did some back and forth with the University of Hawai’i (where I am teaching an online class next month) because I had written something wrong on my I-9 form which means I have to go back to the notary and get it fixed. Went to the post office and mailed a copy of my book to my alma mater’s library which, inexplicably, does not have a copy. Talked to folks at the Internet Archive about sending a letter of support in for Dr. Hayden (you can too!). Read and tweeted out an article on Daily Kos by a cataloger explaining why the push by one Tennessee Congressperson to get the Library of Congress to change the subject heading back to “illegal immigrant” is totally wrongheaded. Sent my boss some fundraising ideas so we can maybe pay for drop-in time next year. Emailed a friend visiting Georgia about some librarians he might like to meet there. Worked on my slides for my URI talk. Read an article in the Atlantic about library visit numbers going down which raised more questions than answers and discussed it on Facebook with Heather Braum. Finished writing this.

I’m taking the day “off” tomorrow to celebrate a neighbor’s second birthday, have lasagna with friends, and then drive down to MA before my URI talk on Monday. So for all intents and purposes this concludes my National Library Week. How was yours?

National Library Week – thoughts on cybersecurity

cyber

[this is a transcript of an email I sent to someone doing cybersecurity+libraries research]

There are two ways in which libraries could be doing a lot better in the realm of cybersecurity. And I should note, I work for rural libraries and digitally divided patrons for the most part so a lot of my ideas are on human scale but there are a lot of good ideas in the larger scale about just encrypting and anonymizing data but they’re sort of the same as they would be for any big business.

1. Being better at patron privacy re: cybersecurity. So if we offer patron privacy in terms of what they’re reading (and we do, in the US this is a big deal) why don’t we go to more trouble to help their patrons’ browsing experiences be more secure (https, Tor, encrypted wifi, who knows….)? The answer is boring: money. But it’s a useful concern and one that library leadership (professional organizations etc.) could be doing a HELL of a lot better at. Also pushing vendors (since we buy a lot of b2b software) to offer safer tools. We still have vendors who will email you a password in plaintext. Those vendors should not be getting money by anyone and it’s just a highlight of how little we understand. Like, you’d never buy a car without seatbelts (and, well, can’t) so why are these people still in business?

2. Being better at raising awareness of cybersecurity issues and communicating that to our patrons. So “talking the walk” if you will. This line is trickier because at some level if a patron says “I don’t really care about privacy…” it becomes a challenge to figure out what to do. Do you try to “incent” them to get more serious about it, or do you just realize there are a lot of different ways to be human? I think there are a lot of smart people in the Open Source world who sort of shot themselves in the foot being OS purists and people couldn’t get on board if the only way you could support free software was go ALL IN with OS tools. The same with cybersecurity and privacy, we have to find ways to allow people to twiddle the knobs for themselves. They want to use facebook, but do it safely. Do we have something to offer them?

THAT said I think we need, as a profession, to become a lot more aware of what threats really look like and who we’re really in danger from (imo, it’s more government and advertisers and not what we’ve traditionally thought of as “bad guys”) and having our own way to frame the narrative so that the library is part of that conversation and can help people understand the issues. You read “old media” and you get the feeling that a lot of them don’t really understand the problem (and TV news, my god) so it’s no wonder people who are of average computer intelligence can’t figure it out better. We need to provide options and sensible information to those people not just more FUD.