ARSL conference

I just got back from the Association of Rural and Small libraries conference where I gave a talk about using technology to solve problems in small libraries. I had a great time and I only wish I could have stayed longer because the people at that conference, they are my people. A lot of them are in rural areas with limited or no access to broadband, they have small budgets and often untrained staff and yet they’re being told that all teenagers are “born with a chip” and that technology is moving faster than any one person can keep up with, etc. It’s daunting. Being able to know what “normal” is becomes sort of important as you have to determine what’s appropriate for your library and for your staff.

I think about this specifically in terms of our library organizations and how they determine what normal is versus what end users think is normal. Not to point the finger at ALA too much but it’s not really normal in 2008 for a website redesign to take years. It’s not really normal in 2008 to speak in allcaps when you’re emailing people as the incoming president of your organization. It’s not really normal to have a link to customer service on the main page of your website be a 404. I’m aware that it’s easy to cherrypick little pecadillos like this about an organization that does a lot of things very right. However, I do believe that one of the reasons we have trouble as a profession dealing with technology is that we don’t have an internal sense of what’s right and what’s appropriate technologically-speaking making it hard for us to make informed decisions concerning what technology to purchase or implement in the face of a lot of hype and a lot of pressure.

I’m going to work today at the Kimball Library in Randolph Vermont (I fill in there sometimes) and the librarian-facing part of the Follett OPAC interface is becoming one of my favorite slides. It looks like it was designed for a Windows 95 interface, in fact it probably was, and just never revisted. It’s 2008. People can create a blog on Tumblr that’s 100% accessible and legible and nice looking in less than two minutes. Why do I have to click a 32×32 pixel image of … a raccoon mask? to circulate books. And why can’t we agree on what usable means?

talking trends to New York Librarians

I just got back from my first talk/workshop of the “school year” at NNYLN’s headquarters in Potsdam, New York. I did an expanded version of my VLA web trends talk and got to also plug Firefox and WordPress as decent open source tools. I also got to meet a lot of interesting librarians and take a beautiful drive through northern New York and Vermont. The notes for my talk are here: Web Trends & Whatnot. Getting the word trend in the title means that I get to talk about Rickrolling which is one of the tiredest memes in the Internet universe and yet 1) people there hadn’t heard of it 2) I still think it’s funny because I am (not so) secretly eleven years old.

where we get our information

I’m moving house this week, so I’m living out of my inbox more than usual.

I’ve been getting emails about a Library Hotline article I was quoted in, from my talk at ALA. I gave a presentation with Louise Alcorn as part of the PLA track at ALA. My talk was called “Six Things You Maybe Didn’t Know About Rural Technology” You can see the pdf as well as links to Louise’s presentations on this page, there’s some great stuff about technology for small libraries. It went well and was well-attended.

LH covered it well but they did use this one line “How many of you know that tax forms must be filed online next year? she queried the audience. Many didn’t” What I actually said was that for many libraries they must help patrons GET their tax forms online. Small misquote, no big deal. It’s even possible I misspoke. In any case, I only knew about this when I started getting emails. Often if I post something in error to librarian.net I’ll get a comment about it, maybe two. In this case, I got ten emails within maybe a week or two from librarians asking me about this, and looking for more information about what they thought was a policy they hadn’t heard of. I replied that it was an error and finally wrote to Library Hotline who graciously agreed to print a correction.

This sort of thing always reminds me that in many ways large parts of our profession still rely on print-only sources for at least some of their keeping current. I know that every time I get a copy of Computers in Libraries or School Library Journal I always think “Oh hey I should write about that on librarian.net” and am always sad to not find the content online and linkable.

personal improvement projects and some links

So, I’m officially on a vacation which means I’m tootling around Portland Oregon visiting libraries and seeing friends. I am pleased to report that I am liking this vacation business and will endeavor to do more of it. My project as I mentioned earlier was to stay caught up on RSS feeds because I was starting to become one of those “who’s got time for all this?” people which was simply unacceptable. To that end, I used some stuck-in-airport time to cull down my list of RSS feeds I was following — deleting blogs that haven’t updated since 2005, removing blogs whose feeds have moved — and make sure everything I was following I was actually reading. I suggest you take some time to do the same. For the record, I follow about 150 feeds total. That includes friends, family, librarians, a few music blogs and some MetaFilter-work stuff. My next project is to catch up on all the music that needs listening to.

I have a short list of links to make sure I mention and then I’m all set and “caught up” in whatever that means for someone like me. I hope your Summer is treating you well.

the thing about privacy

Now that I’ve gotten back from ALA and gotten some sleep, I’ve been ruminating over privacy topics some more. The panel went well. I also read Cory Doctorow’s book Little Brother on the way home — they were giving away copies at the panel — and enjoyed it quite a lot. It’s a YA just-barely-dystopian book about a terrorist-seeming event and the Bay Area lockdown that follows and how a group of tech savvy teens respond, and how others respond. It’s a good book.

During the panel, we were talking about things you’d want to keep private that you don’t necessarily need to keep secret. Sex and bathroom activities were two obvious examples. This then led to a discussion, more like hitting on a few points, about library records and how there is a difference between trashing them — so you can legitimately say “we don’t have any records to show you” — and obscuring them, say through encryption, so that the records are available to, say, patrons and yet not to librarians or, it follows, to law enforcement. I found this idea intriguing. Now that we’ve done a decent job making the point that patron library data is data that we protect, maybe we can make that protection more sophisticated so we don’t have to protect it by completely eradicating it. Maybe.

Anyhow, I got grabbed outside of the panel by Library Journal and I talked a little bit about this.

Also can I just say that Library Journal’s coverage of ALA was really engaging and worth reading this year? I haven’t been following ALA conferences in a while but I was surprised how much I enjoyed reading about this one in addition to attending it.