librarian.net

I got back Monday night from a weekend which included ROFLcon and a talk at the Central MA Regional Library System. It was fun getting to do both. ROFLcon is sort of a laugh a minute and the CMRLS talk was particularly gratifying because the people in the audience (who had driven through a DELUGE to get there) were engaged and interesting and brought a lot to the table. CMRLS is also the system for my hometown library in Boxborough, so I enjoyed getting to see their tag for the boxes of materials that went to the library from the regional sorting facility. My talk notes are here

Tiny Tech/High Tech - How Small Libraries Can Use Technology Sensibly

This post is a day or two late because I already wrote this post yesterday, but due to some confusion about how to differentiate between a draft and an actual published post in WordPress 2.5 I managed to delete it before it went live. This is entirely my own fault and yet the interface to the new WordPress [if you haven’t upgraded, do so quicklike] is different enough that it makes certain parts of WordPress operate differently. This, in turn, changes my user behavior because my muscle memory wants to click certain places and look for certain visual cues for things. And again, when I’m wrassling with confusing interfaces — and this one is mostly that way because it’s new and I’m not used to it — my thoughts turn to the OPAC and the small wonder that people even come to our libraries at all sometimes when we make our materials so difficult to retrieve, sometimes.

In any case ROFLcon was a good time not just because it was fun and I got to see my boss Matt Haughey speak on a panel but also because there were a lot of librarians there. It was a pretty small conference but in addition to Casey Bisson who took some great photos, I also got to meet Wikipedian librarian Phoebe Ayers and Nathan from Shushing Action as well as some Simmons library students and just a few people who were like “You’re a librarian, that’s SO COOL!” It’s always gratifying to be somewhere where the nerd and librarian forces are strong.

Scott Douglas is getting married and sent out library-themed invites that I am sure you will find charming. Meanwhile, Offbeat Bride has a post about Raina’s $600 library themed wedding that I think will also put a smile on your face. [thanks sharyn!]

Now the story comes full-circle. Wired publishes a story by my friend Mat who I paid $10 to blog about how awesome libraries are. You may recall I mentioned this before. I even made the article!

I don’t know about you, but my worst nightmare is more along the lines of someone vomiting (or worse!) in the overnight book drop, but Slate has an article about Yahoo Answers and how librarians hate it. Of course the writer doesn’t seem to have talked to any librarians, he just likes to rail against the wisdom of crowds — with some valid points, certainly — and make fun of stupid answers on YA which is of coruse the opposite of what any decent librarian would do. There is a lively back and forth in the disucssion section which is hard to follow and hard to find but if the topic is as near and dear to your heart as it is to mine, I suggest you dig it out. I commented. [thanks alexandra]

My web friend Mat Honan does a lot of neat stuff. He does triathalons, he writes for Wired, he goes traveling to interesting places. I follow him virtually via Vox and Flickr and other random places, not in a stalker-y way but just in a “hey this person is interesting” way. I think we have friends in common, but I don’t know him in person. So, when he started doing pay-per-post posts to his blog, I wasn’t sure if he was making a big joke or earnestly trying to make some money. His posts were definitely interesting and amusing, not taking themselves too seriously it seemed. However, I was and still am a little skeptical about this whole pay-for-placement thing. I keep an eagle eye out for it in libraryland, and I think many of us do. While I don’t think we’re perfect at this game by any stretch I like to think that you go to the library, and your librarian, to get objective information not filtered through shopping incentives, advertising and viral marketing.

I thought this was a worthwhile point to make, so I decided to pay Mat Honan to make it for me. Ten dollars well spent, I think. Don’t you?

I have two things to talk about that seem unrelated until I explain more. I wrote a chapter in the book everyone’s been writing about: Information Tomorrow. There are a ton of excellent chapters in it, and I am also pleased with mine It is about Technostress. My general thesis is that technology stresses us out when we get stuck in between other people’s expectations of what we need to do with technology and what we are actually able to do with it, for whatever reason. This covers a wide range of problems including

• Reference staff being seated nearest to the public access computers and being continually asked for help despite not haivng enough free time to actually help patrons.
• Staff being expected to offer training to patrons without getting trained themselves
• Designers and IT people being expected to build 2.0 tools without any clear sense of WHY they’re building them.
• Managers getting snippy with staff for explaining technology in a way that is over their head, and both people being unclear whose responsibility it is to clear up the lack of knowledge.
• Vendors rolling out new features without fixing core functionality issues in their software
• Updates, from anyone, that break things.
• Everyone needing to recognize that in order to improve a lot of the technology we deal with, we may have to admit that some of it is lacking.

In any case, it’s a decent chapter. I think for many of us at home with our computers, we don’t get as stressed out as when we’re at work because we’re using it for whatever it is we want to do. We have the time we need and most of us are savvy enough to track down the resources when we hit a wall. However when someone is breathing down our neck to tell us to get Office 2007 on the public access machines and then deal with the patron issues with it and all the while doing the same things we’ve been doing every other week, you can see how it might make us stressed, even jerkish.

Which brings me to my next point, Ryan Deschamps’ post Jerk: The Current Library Brand. It can be hard not to take out technostress and other stresses on patrons, especially trying, complaining, angry or jerkish patrons. Over time as I’ve been reading the library_mofo group at LiveJournal I’ve been surprised just how many of these encounters are the result of the library worker trying to enforce a somewhat confusing or counterintuitive policy and the patron reacting with confusion or doing something “wrong” as a result. Granted, some people in the library are just being jerks, but with 20/20 hindsight a lot of these bad patron/librarian interactions seem like the result of odd, misguided, confusing or outdated policies. The library workers have to try to enforce these policies or get into trouble themselves, and yet when viewed from the outside at least some of these personal interaction disasters seem avoidable.

We get more positive accolades from our jobs if we uphold policies and protect materials (and our bottom line) than we do if we do all the warm fuzzy stuff that always makes the local papers. Being a patron asking the librarian to bend the rules is likely to result in you being branded a mofo, even if the rule is stupid. I enjoy reading the blogs of librarians who show the human side of the difficult work that is librarianship and public service. When I did my lifeguard training a few months ago, I was surprised that one of the things we learned, that was on the test even, was how to convey the rules to people in a way that actually tried to ensure that they hear and understand you. This included limited use of the whistle, a friendly and approachable tone, and keeping a level head when there was a crisis. While I think some of us excel at these sorts of things at our jobs, it seems rare that solving these sorts of patron-librarian (or patron-librarian-technology) problems in a way that keeps everyone’s dignity intact is the desired outcome. To my mind, if you can’t both do your job and not be a jerk you may be in the wrong line of work or working with the wrong ruleset.

There are only five types of librarian news stories and Anna tells us what they are.

I sort of like the “Slam the Boards” idea of librarians showing up on “answer sites” on September 10th and indicating that the answers they give are by librarians. It’s a neat idea. It shows librarians interacting with social communities and (hopefully) providing good quick reference. We shine when we’re giving answers, and less when we have to exert control over complicated real life situations. I would like to say, however, that if you come to my place of work, that being Ask MetaFilter, arguably one of the more awesome “answer sites” currently in existence, you’ll need to know a few things.

1. We have many great librarians already, over 50 at last count, though it may be more like 100, and these are only self-identified librarians library workers and library students.
2. You’ll have to pay $5 to join. One of our great techniques of keeping the riffraff out is out $5 lifetime membership fee. Works amazingly well.
3. You should learn the culture some, learn how to give answers, how to not tell people to JFGI (as if you would!), not to sign your posts and not to get in fights or make stupid jokes in AskMe threads.
4. Don’t toss up a bunch of bibliographic citations when a decent URL will do. You’re online, act like you’re online.

I think this idea is a neat one, but could backfire if we spazz out into every existing community and assume that because we’re librarians every bit of advice we offer is like manna from heaven. If I were planning to participate in this — and I’m not because I’ll be working — I’d spend some time between now and 10sep07 learning a bit about the places i was planning to go. Nothing says you really care like getting to know your patrons. Go. Be awesome.

One of the things that’s so harmful about the USA PATRIOT Act’s gag order, in my opinion, is that the people who have the best firsthand information about it are the ones that are least free to talk about it.

I was one of four library colleagues who challenged an NSL [National Security Letter] in the courts around the time of its reauthorization. We were under a gag order because of the nondisclosure provision of the NSL section of the Patriot Act. This happened even though a judge with high-level security clearance had declared that there was no risk in identifying us as recipients of an NSL. We were therefore not allowed to testify to Congress about our experience with the letters - which seek information, without court review, on people like library users. It is more than irksome to now discover that the attorney general was giving Congress false information - at the same time that we recipients of NSLs were not allowed to express our concerns

[freegovinfo]

The Modern Librarian: A Role Worth Checking Out, a report about the opening of the Hollywood Librarian in DC during ALA on Friday night. [thanks forrest]