ala elections: thoughts, entreaties and warnings

Karen Schneider uploaded a picture of the postcard that ALA members willl be getting alerting them to the email that will be coming which gives them instructions for how to vote online. While I find this process cumbersome, the online voting has improved markedly in the past few years. It’s hard to get such a large bunch of non-techie people to do something online. And it’s very hard when those people are voting in different numbers and combinations of elections. Of course, if this were a Web 2.0 scenario, there would be a button on the main page of the ALA website that would say “You haven’t voted yet….” which would link directly to the balloting system and disappear once you had completed voting. Here are a few other thoughts I had about an online voting scenario in my dream world.

  • Maybe it would indicate your status if you were partiallly through voting.
  • There would be a way to get your voting password emailed to you by answering a security question online.
  • No one would even suggest that you get help with online voting via fax.
  • Candidates would campaign online and could embed URLs and photos in their profiles.
  • You would be able to sort candidates by state of residence, professional affiliation, gender, or other criteria.
  • Advocacy groups could link to profiles of their preferred candidates when picking their slates.
  • Bios would have realtime hit counts on pages.
  • You would be able to view your ballot and the candidate bios easily in separate tabs or panels of the same browser window.
  • Submitting and checking your ballots would be simple, requiring a click or at most two.
  • There would be a status page showing how many people had voted via electronic and paper ballots.
  • This page would be updated in real time and would be shown as a percentage of the eligible voters of ALA.
  • Election results would be available online as soon as polls had closed and paper ballots were tabulated.
  • Results would come with handy graphs showing percentages and total vote counts for every election, even the ones you didn’t vote in personally.
  • Results would link back to the candidate bios so you could learn about who was now in governance. Press releases anouncing winners of every election would be sent to appropriate media outlets. I could go on and on.

At some level I’m partial to the town meeting style of governance which should come as no surprise. I also know that it becomes impractical when dealing with groups the size of ALA. I just want the evolution of electronic elections at ALA to not come to a grinding halt just because we’ve got something online that works.

A membership dues increase is on the ballot, for example. There was a lot of discussion at Council meetings in Texas that Council needed to be “speaking with one voice” about the necessity of the 30% increase, to be phased in over three years. I think the idea of speaking with one voice on something we are all asked to vote on undermines the idea of why you have a representative democracy in the first place, but I’m touchy about money. At the same time, I understand why ALA needs more money. Please vote, and ask me or your favorite ALA representative if there’s something you don’t understand. You can even do it by fax.

fifty ways to lose your techie librarians…

I am sorry I was busy with houseguests this weekend while a lot of these posts hit the blogosphere but I have to say I’ve found myself nodding in agreement to a lot of them. The topic is tech staff and the loosely phrased question was: how do I lose my tech staff at the library? Here are some answers

Ten Ways to Lose Your Techie Librarians from Michael Stephens
How to Lose your Tech People by Karen Schneider
Ten Ways to Lose Your Techie Librarians by Sarah Houghton
Fifty Ways to Lose Your Techies (actually six) by Dorothea Salo

I have a few more for my own personal list. Yes I used to be a semi-technical person in a non-technical library.

  • Make sure you never give them any sort of real ownership of tech projects; once everyone signs off, it’s as if everyone built it.
  • Involve them only tangentially in your technology plan as a “special guest” and not someone who should be driving the technology directions.
  • Criticize them for not training up everyone to wizard-level skills in the new item. Make sure that you blame any failure of staff to use and learn technology on the tech librarian directly.
  • Refuse to learn the new tools, not directly, but indirectly by simply ignoring them.
  • Let them build the technological tools inside the library but continue to make all the technology purchasing decisions elsewhere in the hierarchy without consulting them.
  • When they have a new web-based tool to roll-out make sure you test them on the computers in the basement that are running seven year old browsers and then make “tut tut” noises if the web content doesn’t look identical to how it looks upstairs. Ignore their explanations.
  • Call the Gates Foundation just to check if it’s okay if they install Firefox on the Gates computers.
  • Give them a workstation that is shared with other staff members in a room where they are frequently interrupted. Stare at their screen often and try to puzzle out what they are working on, or comment that it doesn’t look like work.
  • Don’t give frontline staff the password to do basic maintenance and troubleshooting of public computers and insist that they call the tech staff to reboot or log in to computers. If tech staff is on vacation or otherwise unavailable, hang an Out of Order sign on the computer and be surly when the tech staff returns. If the tech librarian wants to give the passwords out to more people, thwart them. If they want to train staff on maintenance of the computers, disallow it.
  • Disallow computerization of any forms or tallysheets (though you might want to straighten out your skewed and fuzzy photocopies of last decades ILL forms so they’ll stop trying)
  • Don’t let them buy any books. Don’t let them teach any classes. Don’t let the patrons get attached to them. Don’t let them give you the old “best practices” flimflam.

This is only sort of intended to be amusing.

nuns vs. librarians spelling bee cage match of dooooooom

When nuns are using the Internet to practice for the spelling bee, do the librarians stand a chance, especially when the nuns know a lot of Latin? The librarians have won the last two years in a row, but the nuns haven’t been in the running since 2001. The ninth annual bee happens tomorrow and is a benefit for a Northern Kentucky Community Action Commission helping adults with literacy skills. update: check the comments, librarians win!!

understanding what users understand

Library Terms that Users Understand – a big survey of available data to show us that there ARE best practices as far as our users are concerned.

This site is intended to help library web developers decide how to label key resources and services in such a way that most users can understand them well enough to make productive choices. It serves as a clearinghouse of usability test data evaluating terminology on library websites, listing terms that tests show are effective or ineffective labels. It presents alternatives by documenting terms that are actually used by libraries. It also suggests test methods and best practices for reducing cognitive barriers caused by terminology.

Surprise surprise, the word periodical is confusing. So are words like database, pathfinder and Do-it-Yourself in Unicorn. [web4lib]