librarian.net

Just a quick note, I am teaching a one-day continuing education class at Simmons’ Mount Holyoke campus on Sunday afternoon, March 30th. The topic is Intellectual Freedom, basically providing the foundations of the idea and then going over current topic type issues that we’ve seen in libraryland lately. Here’s the official description. If you’re in need of CE credits or just want a refresher, feel free to sign up.

The importance of intellectual freedom is a cornerstone of modern librarianship in the US, and yet for many people is only understood as an abstract idea. This workshop will cover the foundations of intellectual freedom in American librarianship and provide concrete examples of how the concept applies to today’s library environment.

We will look at the Library Bill of Rights, the Freedom to Read Statement, and state library privacy laws as well as legislation which abridges the freedoms of library workers and library users. We will discuss the thorny issues that arise when intellectual freedom principles conflict with local practices and cultures and ways to unpack and address those issues. Social software and its implications for intellectual freedom in libraries will be another facet we will address. Participants will gain an understanding of ALA’s work laying down the foundation for intellectual freedom and leave with concrete examples of IF in action in today’s libraries.

I gave a talk this afternoon for a one day workshop given by the Michigan Library Consortium about teaching technology in libraries. It was a keynote-ish talk so more “big picture” talking and less “this is how we do it.”

To that end, I did a new-from-the-ground-up talk about technology instruction and even wrote out notes for all of my slides so people who weren’t there could maybe follow along later. As anyone who has seen me speak knows, I tend to extemporanize (sp?) quite a bit so while the bones of the talk are in the notes, I also told a lot of stories about the libraries I work in and waved my hands around a lot. You can see the notes and a mov or pdf of the slides here: Teaching Tech in Libraries: what are we doing?

I’m still trying to find a good way to put slideware talks online without having to re-give the talk and toss it into Slideshare. Big thanks to all the folks from Michigan for being such a great audience and Twitterfolks for giving me some good advice. (go be Flickr friends with Kevin to see more (admittedly, not that fascinating) photos of this event)

If you’re at ALA you may have already seen this issue of Computers in Libraries. If not, you may be interested to know that I’m going to be co-editing (well alternating writing) the Tech Tips Column with Rachel Singer Gordon.

It’s hard for wordy old me to give advice in 1300 words but I do my best and even include a screenshot or two. I have the right to post my columns ninety days after they’re published in print so they’ll show up here eventually as well. The January issue has my advice on how to examine your web logs to figure out how, when and where users are accessing your website. The column I put to bed just today (I guess technically it’s a department, Dan Chudnov, now he has a column) due out in March is about Open Source software. I’m a little sad to see my favorite editor, Kathy Dempsey, move on to bigger and better things and I’m a little nervous about getting edited again, but so far it’s been great and just another way to get the word out.

I gave a talk yesterday at the NEASIS&T event in Providence Rhode Island. I was psyched to present with John Blyberg and Jill Stover (also at Designing Better Libraries) who have very different backgrounds but both gave great talks. I pulled the “after lunch” slot which is sort of what happens when I ask to not speak before 11 am but I thought it went really well. ASIS&T get togethers are generally a really good time because they are often filled with accomplished and interesting people. I’m not sure why this is, but it’s definitely something I’ve noticed. The topic for the day was From Guerilla Innovation to Institutional Transformation: Information Professionals as Change Agents which to me sounded a little silly, — I have change agent reflux disease — but everyone made really nifty stuff out of it and we had a good time despite being in a really weird room with iffy wireless.

Buoyed my my recent presentation in Michigan, I decided to write the talk I really wanted to give and talk a bit about how my activist background has informed my current work. Sometimes you have to say that something sucks [my suggestion is to go for “suboptimal”] and write a manifesto to get noticed, but that these are okay tacks to take if you’re really solving the problems and can do it without being a jerk yourself.

Anyhow, I did another Keynote presentation — I’m still in favor of a no-PowerPoint approach generally but I’m learning other methods for other occasions — and you can see my slides and links online here: Sleeper 2.0 - Agitprop problem solving. Thanks to Jill and John for giving such excellent talks and thanks also to ASIST&T for inviting me.

I knew something was up when I got an email from the President of the Vermont Library Association this morning saying “Wow nice podcast!”

I was pretty sure she wasn’t referring to the MetaFilter Podcast — though those are quite nice — so I emailed her back asking wtf as politely as I could. That’s how I learned that the interview I did with the Chronicle of Higher Education from a hotel room in Halifax (setting the alarm so I could be alert at 9:30, do I sound like I just woke up?) was part of the CHE podcast and was excerpted, along with the succinct commentary from many other “young librarians” (oh gosh, I laugh and laugh) including my pal Casey and other names you’ll recognize. I’m not entirely sure how to link to CHE articles for non-subscribers, but you can maybe see the article and the amusing iphone photo here. Apologies, as always, for swearing.

If the title sounds familiar, it’s because it is. I’ve been trying to combine more of my public speaking trips which means more weird weeks like this one and that one, but it works out a lot better on my end. After I got back to Massachusetts from Access, I drove over to NELA and gave three talks there. I really enjoy NELA but there were some complications this time around mostly involving iffy wireless (and hotel staff who were just repeating what their outsourced IT told them which the IT-librarians knew was a little fishy-sounding, but I digress) which means I wasn’t doing much blogging and had a period of radio silence here and on Flickr and on Scrabulous, etc.

I got home today and I’ve uploaded the latest talks. One was all new, one was a modified version of an earlier talk and one was a talk I gave earlier, but with twice as much time. All of them went really well but I have a sore throat and will be heading to bed as soon as they’re linked here so that I can be bright and bushytailed for work which starts tomorrow. Thanks to everyone who made my trip easier, more pleasant, and fun.

• Social Software & Intellectual Freedom
• Pimp My Firefox
• Web 2.0 Library 2.0 Librarian 2.0 - updated!

My talk went well. It was scary (keynote!), early (8:30!), and multimedia (slides, video, me doing the blah blah part). I have this problem basically not being able to remember a thing I said after I get off the microphone BUT this time I wrote the talk out first, and this time I think it was even recorded. I’ll keep you posted on that. Here are my slides, notes and some more links. Thanks to everyone who paid close attention, blogged about it, and/or laughed at my jokes, and thanks to the conference planners for inviting me and encouraging me to make the trip.

This is a photo my sister took of the calendar in the room where I was hanging out with Dalhousie library/info science students at a brown bag lunch. Please note OMG line. Delightful. I had a really good time talking to students and answering question about topics ranging from porn to the USA PATRIOT Act. Thanks to everyone for coming out and saying hello!

I have a month pretty free of travel and speaking stuff so I’ve been doing more little library work in August. Here are a few things I’ve done this week both here and online.

• Stopped by the Tunbridge library in Monday to help a woman who is re-entering the workforce brush up on her Excel chops. I had to tell her that while Excel hasn’t changed much, the amount Excel tries to help the user has. That is, there are all these wizards and auto-widgets that try to make Excel easier but have the end result for novice users of making Excel harder. The main problem my student was having, however, was trying to figure out where her missing Word toolbar went and no matter how many times I said I pretty much couldn’t troubleshoot a personal computer problem remotely (and offered alternatives like a good manual or the help files) she sort of couldn’t stop talking about it. I see this fairly often. I suggested that she buy a USB drive so that I could give her homework assignments that she could take home.
• I talked to the Tunbridge librarian about a Photoshop problem she was having which was actually a much more complicated problem. She has taken photos of flowers for the library’s flower sale, but the way they show up on the screen and the way they print doesn’t reproduce the colors accurately. I showed her how to do some color adjustment in Photoshop but said that tweaking the printer to get things just right was likely overkill for what she was suggesting. Explained how color calibration works. Sometimes good tech support involves telling people that what they want to do is going to take significantly more time than they have budgeted, and suggesting an alternate plan. This sort of time estimate thing is fairly easy for me and seems to be a big difference between someone who is really comfy with computers and someone who is still in the early stages of getting to know how they work.
• The lady who lived next door to the library brought her laptop over to see if it had any “network card” in it so that she could use the library’s wifi instead of her dial-up. Answer: no, but I explained to her how she could buy one if she wanted to.
• Visited the Royalton Library to help the librarian figure out why the computer keeps asking for some sort of HP Setup CD when it starts and pops up a zillion messages, sometimes freezing the computer. Figured out how to turn off the thing that requires it. The staff computer also has some sort of virus file (according to AVG) that throws up random pop-ups but we couldn’t remove it even following Symantec’s instructions. Switching to Firefox at least made the pop-up problem go away and bought us some time.
• No one came to my Tuesday drop-in time. The network was down anyhow, for unknown reasons. The IT company who has the school contract wasn’t sure what the problem was and could give no firm ETA so I went to donate blood instead of waiting to see if anyone would show up just to tell them that our Internet was down. Even though my drop-in time is just “computer time” 90% of the people who come in use the Internet in some form or another.
• Wednesday I went with my friend Stan to the Tunbridge World’s Fair office. They are using some sort of Fair Management software that doesn’t play nice with the network. I knew I was in over my head so I brought my pal Stan in for a consult. He mostly hammered the software into shape while I cleaned up the office, organized things, and hung up a few years’ worth of ribbons. One of the library trustees who also works part time for the fair bought us lunch and offered us free tickets when the fair starts next month.
• I stopped by the Kimball Library in Randolph before drop-in time on Thursday. I’ve been working with the librarian who works on the website, helping make the site more functional for the staff as well as for patrons. I showed her how to get her web log files and run them through Webalizer and we looked at he traffic the site has been getting since we added the online catalog a few months back. I also helped her get a Kid’s Page started in the hopes that it will inspire the (very busy) kid/ya librarian to give us suggestions of what to put there.
• Thursday I had one student at drop-in time, a teacher from the high school who was trying to make a list of donors for the Crafts Center Restoration project in town. Someone had typed the list up originally and she needed to know how to add a name to the list she has on the disk. She wanted to use her computer at the school but it didn’t have a disk drive. So we muddled through that and I asked if she had any other questions and showed her how to make a mailing list using her ISP’s webmail program and also how to attach a photo to an email message.

Meanwhile this week, I’ve been going back and forth with some folks from VLA about changes we’re planning for the VLA website, bought tickets to Nova Scotia for a few talks I’ll be giving there in September, accepted an invitation to join the Steering Committee of the MaintainIT Project, made plans to do some work with Casey and the Scriblio project, firmed up plans for a talk in Rhode Island, passed on a talk in Delaware that conflicted with a talk I’m giving in Kansas, and started making plans for my next week of library visits and my next month of travel/talks. I have a friend who is another local librarian who is working possibly switching her library to an open source OPAC and we’ve been scheming about that. I got my inbox down to single digits by replying to almost everyone who had written me after the NYT/WSJ articles. If I haven’t replied to you yet, I swear I will this week.

That’s the report for now. Today is a day for guests and swimming in the pool and maybe some grilling in the backyard if the weather holds.

Michael blogged about this last week I figured I’d add some more information. These are two students of mine that I visit irregularly at the Tunbridge Public Library. They’ve got pretty good computers and sharp minds but don’t know the first thing about how to navigate a file system or compose a message to save for later. We sit down and talk about how to do the things they want to do. The last time I was there, I made a little video and you can see it on YouTube.

I feel like I can just say “blah blah insert digital divide lecture here” but really, the library is doing an invaluable service here, and the job I have isn’t even paid for by the library. I’m an employee of a local technical high school that happens to take its outreach mandate very seriously and sends me to these places that happen to be libraries. If I had any tips for people wanting to do this same sort of thing, here they are.

1. Encourage people to get laptops. I’m not a real Dell fanatic, personally, but because of them laptops aren’t as fiendishly expensive as they used to be. I really liked that my students were both using Macs because a) it’s the same kind of computer that I have and b) I find them much easier to use for someone who has never used a computer before. No need to start a flame war, but I’ve been doing this for several years and I’ve observed that my Mac students are happier with their computers. You can save people serious money if they have a laptop and they can use the library’s internet service occasionally and not have to pay to get broadband at home.
2. Invest in wifi. If students have their own computers then you can teach them about the internet using their own computers. No matter how awesome our public access computers are, they’re not identical to the computers our patrons have at home, they’re just not. Students can learn things on the computers and then take them home and practice the exact same things.
3. Solve problems. I used to teach a basic email class at the public library I worked at. It went great. However I would find that time and time again people would come to the class and sit through it because they had one loosely email-related question to ask. They didn’t even need an email class but there was no other way to get five minutes of dedicated staff time to ask a computer question. Consider being available in a way so that people who want a class get a class and people who just have questions can ask them. Also stress that they should come in with a problem to be solved, not just “I want to learn about computers” People who just want to learn about computers should probably go to a class.
4. Larger groups help everyone learn. My two students got along great and it was excellent to have them learn from and teach each other as well as learn from me. Having multiple students (not a ton, maybe just two or three) encourages people to see tech support time as a limited resource, lets people see other people’s computers and their problems in a larger context, and makes computer time more sociable and less like school. Also I think people are less likely to let their technostress get the best of them if they are not in a private session with you.
5. Keep it regular and keep it brief. Have set times when you offer tech support help. This keeps people queueing their questions to bring to you, can free up other less-savvy staff to refer people to you appropriately and the time limit means people will ask pressing questions first and prioritize their own concerns.
6. Share with staff, create a FAQ. If I solve a problem that I see frequently (for example: how do I print just part of a web page) I’ll often share the solution with the staff so that they can know how to help people who come in with the same problem.
7. Know when to say when. Unfortunately, the biggest problem in my area is that people need help at home, figuring out their printer, or their network or their desktop machine. I decided early on that going to people’s houses would not be part of my job. There has been a rare case where a patron got DSL and wasn’t sure how to do the self-install and I’ve traded help for a free dinner or something. Usually I’ll refer people to the professionals when they need help either buying equipment, installing something at home, or fixing a complicated problem with some legacy frankenstein PC. It’s too easy to own all of people’s future problems if you get too involved with some of these situations and I’ve sometimes had to tell people that I won’t be able to keep working with them unless they get a more stable computer or start practicing better computer hygeine.

Those are just some top-of-the-head ideas. My library background doesn’t make me special in this regard. Anyone who is okay dealing with people and knows technical stuff well could be part of an informal tech support program at your library.