If you’re in the Boston area on Monday you might be interested in the Digital Divide panel and discussion happening at Simmons College at 3 pm. I’ll be there talking about the rural digital divide along with two other panelists — Susan O’Connor and Pat Oyler — who will be discussing urban and international digital divide issues. It’s open to the public and if you haven’t been to the Simmons campus lately it’s worth a look.
Tag: digitaldivide
why exactly the digital divide matters
As someone who speaks often on the digital divide and related issues, I’ve developed a pretty standard answer to the question of why the digital divide matters. It goes like this “We are a democracy. People who vote need to have access to as much reputable information as possible so they can make these and other choices. The internet is becoming an important ‘place’ to find this information. Unequal access to the internet creates unequal access to government.” The real reasoning is much deeper with examples — FEMA forms online, job applications, required email addresses for access to certain products and services — but that’s it in a nutshell. So, I’ve been dismayed at the lack of hot and botheredness about this issue that I seem to see within our profession. And it was weird to try to adjust the talking points when discussing the digital divide in a country without a democracy.
However, once in a while I see librarianship’s higher-ups really going to bat for the underdog. Recently the ALA and others submitted statements to the U.S. Senate Committee on Homeland Security and Governmental Affairs hearing, “E-Government 2.0: Improving Innovation, Collaboration, and Access” lamenting the fact that as we move towards “E-Goverment” (ugh, it’s just government, don’t call it something else because you access it via a browser, do we call it telegovernment when you call someone?) libraries are often THE access point to government information and services and yet have neither a place at the table or a hand in the creation of the tools. This amounts to an unfunded mandate at a time when libraries are already grappling with budget cuts, CIPA and the shifting profession generally.
Public libraries serve over 97 percent of the total population. There are over 9,000 library systems and over 17,000 libraries including branches. Increasingly government agencies refer individuals specifically to their local public libraries for assistance and access to the Internet for citizen-government interactions. Yet public libraries are not considered members of the E-Government team. Libraries struggle with increasingly smaller budgets and expensive ever- changing technology in order to assist thousands of Americans on a daily basis because the public relies on them.
Where is my jetpack and/or fast internet?
People in Nova Scotia were familiar with the issues I raised about the left-behindness of those still using dial-up. If you were on dial-up five years ago, or even two years ago, you could hope that some websites were still designed for low-bandwidth users. Now with the advent of AJAX as a way to increase responsiveness of websites, there is more code loading each time we visit a “responsive” page. Awesome for me in broadband-land, bad for my patrons up the road in dial-up town. So, what happened? How did we get here? How come we ALL can get dial-up and can’t get broadband?
Well, the reaons vary but they come down to a few key points, one of the major ones being regulations. This editorial from the New York Times — The French Connections (reg. required, sorry) — contains some heavy-handed language, but also some key truths about what is different about getting everyone on dial-up versus getting everyone on broadband.
[W]e’re lagging in new applications of the Internet that depend on high speed. France leads the world in the number of subscribers to Internet TV; the United States isn’t even in the top 10.
What happened to America’s Internet lead? Bad policy. Specifically, the United States made the same mistake in Internet policy that California made in energy policy: it forgot — or was persuaded by special interests to ignore — the reality that sometimes you can’t have effective market competition without effective regulation.
You see, the world may look flat once you’re in cyberspace — but to get there you need to go through a narrow passageway, down your phone line or down your TV cable. And if the companies controlling these passageways can behave like the robber barons of yore, levying whatever tolls they like on those who pass by, commerce suffers.
America’s Internet flourished in the dial-up era because federal regulators didn’t let that happen — they forced local phone companies to act as common carriers, allowing competing service providers to use their lines. Clinton administration officials, including Al Gore and Reed Hundt, the chairman of the Federal Communications Commission, tried to ensure that this open competition would continue — but the telecommunications giants sabotaged their efforts, while The Wall Street Journal’s editorial page ridiculed them as people with the minds of French bureaucrats.
I’ve mentioned it before but the ONLY reason that the schools and libraries of Vermont are mostly connected is because Howard Dean (with help from the Dept, of Libraries? I’m unclear on this part) made deals with the telephone companies and cable companies eager to move in to Vermont in a favorable regulatory environment and said “you want access, you wire our schools and libraries.” The question is, how to get this sort of attention for our rural populations now that the easy money and access has been taken? [thanks susan]
the poor and tech training and gaming
The Library Link of the Day today is an article in the Chicago Tribune called Training for the Poor Moves into the Computer Age. It’s an odd combination of two points
1. The digital divide is becoming more and more about technology literacy and not about technology access.
2. Gaming on computers is an important part of attaining that technology literacy.
I don’t know much about point #2. I like games generally but I am not a gamer (save online Scrabble which I suspect may not count). With a few exceptions most of the people I hang out with aren’t gamers so I’ve rarely been in a cultural area that is gaming-immersive. I’m curious, but it’s one of those things that falls outside the “things I have time for” circle. Jenny Levine has some good points in the article and I think the fact that ALA is mentioned in the same article as poor people needing technological literacy for finding better jobs and escaping the cycle of poverty is great PR for libraries.
That said, the article is confusing to me somewhat. It seems to be taking two disparate ideas and mashing them together as if it were the most natural thing in the world. I get the points that gaming and teaching technology through gaming is a great way to help kids with critical thinking skills and problem solving. However I strongly do not think that the best way to help older people — perhaps my age and up — learn technology has anything to do with gaming at all. So, the people who are in dead-end jobs and need to gain some level of tech proficiency to move to better jobs, they’re not the gaming demographic. I think, however, that as more younger people engage with technology they will bring gaming with them as they become people in my age bracket and that’s going to be an interesting shift. So, kudos for even talking about poverty and technology literacy, and nice job with xplaining why gaming is important, but I still wish this had been two separate (longer) articles instead of this one.
not my iphone…
…but thought you might like to see this anyhow. This is how my website looks on an iPhone. Their browser is really interesting looking. I hung out with Casey today as he waited to get an iPhone. As you know, I live in Vermont where they’re not for sale and can’t be activated. Hello digital divide, my old friend.