Jennifer is an MLS student who is working on a paper for a summer class. She’s put together a list, a long list, of blog posts relevant to user experience and our online library catalogs or you might know it as the My OPAC sucks meme. In case you think you may have missed a post of two, go back and check.
Month: July 2006
Another change-related post, go where the things are broken
Meredith has some good things to say about dealing with change averse organizations. I particularly like reading what she has to say because 1) I work with many people who are culturally similar in terms of technology, so I learn from her and sympathize with her trials at her job, and also 2) I think sometimes analyzing what isn’t working is a better way to learn than just to celebrate what works and keep doing it.
I believe I’ve said this before, but one of the hardest things for me about working in the library/non-profit world is that when you work directly with patrons/clients, there’s often a teach-the-teacher aspect, either overtly or not. So, while I love working with librarians and patrons directly and helping them learn, there is often an organizational expectation that whatever I do can be transmuted into some sort of learning module or training program that can then be given to other librarians or educators who can take it and run with it like I run with it. In my two year outreach librarian contract as well as my first year of AmeriCorps, this was a stated expectation.
And yet, some of the things that make me effective can’t be put into an outline or taught in a class and I struggle with this frequently, as I’m sure Meredith does. I’m very good at my job in no small part because I’m ME. I’m enthusiastic and my enthusiasm is infectious. I’m supportive and even if I find that I can’t do something, my approach is “Well, let’s learn it together.” I have the patience of a saint and can tell when people come to drop in time mainly because they just want someone to talk to. I believe in what I do and I’m confident in my abilities and my approach, enough so that I’ll happily debate them with people, to a point. I can give someone else the slides for my basic email class, and they can watch me teach it, but they can’t be me teaching it and this is where things break down.
I’m in Brooklyn working on an article about technostress. It’s a little weird to walk out the door and see people who look and talk like me, hundreds of them. Where I live, this is not the case. However, where I live, there’s a need for people like me to help people not like me do things with computers, and libraries. People like me tend not to go to places like Central Vermont, or if they do, they don’t stay. This is one of the reasons why I am there, but it is also one of the reasons that it’s hard for me, and sometimes lonely, and frequently frustrating. I think we’re kidding ourselves if we think large-scale change — bringing a computer into your life or your library — isn’t going to be frustrating or difficult. I think the part we also need to remember is that it can be worth it, and then we need to learn to explain why.
Leslie Burger: keep everlastingly at it
Jenny has reprinted parts of Leslie Burger’s inauguration speech on her site. It’s pretty “go go change!” but if you’ve ever spent any time with Leslie you’ll know that her enthusiasm is infectious.
Build a culture that encourages and rewards change. Encourage your staff to take some risks. Offer rewards for new/different ways of doing things. If they turn out be better, great! If not, recognize, appreciate and learn from the effort. Be relentless about promoting the changes you want to see. Good example: The library that encourages staff to keep track of how many times they say no and figures out how to turn no into yes.
PATRIOT Watch: Patriot Act smackdown: Librarians 1, FBI 0
This news came down while I was at ALA, but I was running around too much to write it down. The government has closed their investigation in the now-infamous case in Connecticut where librarians who work at Library Connection, Inc [a library ISP] challenged the constitutionality of the gag order involved with a National Security Letter, saying “[I]t had determined through other means that the case was meritless.” National Security Letters are a part of the USA PATRIOT Act worth knowing about.
The NSL is a legal oddity of the Patriot Act, and it allows the FBI to make a unilateral demand which would usually require court oversight. In effect, an NSL requires the FBI to police itself, making it similar to asking the fox to watch a mirror. Although exact figures are impossible to come by, it is estimated that some 30,000 NSLs are now sent out each year. An NSL also comes with the added bonus onus of never allowing the recipient to publicly discuss its contents, topic, or even existence. In other words, the recipient is supposed to get the NSL, comply with it, and pretend nothing ever happened.
The librarians had already seen the gag order lifted, so the closing of the investigation doesn’t add legal weight to this issue, but it does wrap up the incident somewhat nicely. If you read all the way through the article, please check out the discussion on this page containing my favorite “go go librarian” quote of the week.
Librarians have long been the unsung defenders of our (US) privacy and open access. Publicly funded libraries are nearly as important as free education IMO.
Astonishing most people still don’t know they can call their library and ask for answers to most any question. Are there monkeys in Borneo? What is that goop on scratch tickets? Who owned my building in 1881? The reference librarian predates the web and the ‘net and is still sometimes better because he or she is trained specifically for the task: masters degrees in finding and sorting information AND privacy. Want to read that obscure 1938 SF title? Interlibrary Loan for the win.
Girl librarians are also hot. Recommended for geek dating: smart, techy goodness. I speak from experience, lived with one for seven years.
SRRT Statement to ALA Council, 6/28/06
[reprinted with permission from the Library Juice blog]
The Action Council of the Social Responsibilities Task Force made the decision that we could not leave New Orleans without issuing a statement bearing witness to what we have seen, heard and experienced while here during ALA’s annual meeting.
We have witnessed that the spirit, hospitality and creativity of New Orleans is alive and well. So too is the generosity of all those who have traveled from all points of the globe to lend a hand in cleaning debris, in restocking shelves, rebuilding homes and in bringing rays of hope to a community of people, many of whom feel largely abandoned and forgotten.
We have also witnessed that New Orleans and surrounding regions remain terribly broken and languishing nearly one year after hurricanes and political negligence inflicted horrible injuries from which the area continues to suffer.
We urge all our fellow ALA members and friends to return to our homes and libraries ready to share what we have witnessed and to pressure the federal government to mobilize the financial, organizational and human resources necessary to make this region and its people whole again. SRRT also wishes to note that the greatness of the United States lies, not in its military power, mammoth bank accounts, mighty corporations and culture of consumption, but rather in the simple humanity, generous hearts and helping hands of its ordinary people. These are the forces that can heal this region, and they must be given the resources and opportunity to do so.