Tag Archives: librarianinblack

co-browsing: why use software that you can’t use and patrons don’t like?

The Librarian in Black has a few more things to say about co-browsing in her post How much is co-browsing really helping our users? I stopped trying to use co-browsing a long time ago. It’s bad customer service to give … Continue reading

Posted in 'puters | Tagged , , , | 2 Comments

Consumer/librarian reviews

My favorite thing about blogs beyond the personal interactions that they afford is reading what people think about more products than I can usefully evaluate on my own. Two reviews that came through my reader lately have been true gems: … Continue reading

Posted in pr, hype & bs | Tagged , , , , , , , | Comments Off on Consumer/librarian reviews