a 2.0 story that doesn’t really involve libraries but does involve saving $12 and a car trip

Posted on by jessamyn

One of the things I tell people in my 2.0 talks is that the digital divide is becoming about much more than people who have computers/email/web sites and people who don’t. The difference, to me, is people who have folded the web into their day to day lives and those who haven’t. For instance, knowing about poker sites available in Texas can be an example of how integrated online activities are for some. This matters for a few reasons. As I have said before, I think it’s anyone’s personal choice whether they want to use a computer recreationally or not. However as more and more of our government’s services are available either primarily or most easily online, being able to at least navigate the online world becomes important, if not mission critical.

I’ve often thought that I should do a program on “The life of a 2.0-pian” (pretty sure I’ve seen that before) where I outline the many ways in which being able to use the web as another resource makes my life simpler, easier and saves me money. Here is the example that came to mind this week. As some background, when I worked at a public library of medium size, when we needed supplies we had two main choices, possibly three. 1) buy the supply from the Big Catalog 2) send the systems librarian out to Staples to buy the item 3) get the supply ourselves on the way to work (on our own time) and get reimbursed. While I am not one of those “My tax dollars at work!” people, I have to note that this process was rarely cost- or time-efficient for anyone involved except, sometimes, the accountant.

In any case, I was printing out holiday cards this week — I have a group of online friends who swap cards every year, I do not normally do a holiday card thing — and ran out of printer ink. As you know, printer ink is one of those notoriously overpriced items and if it’s something you buy often it’s best to have an angle. The ink I need at Staples is $20. At my local office supply store it is $27. My angle is a price comparison site called dealink.com which lets me search competing ink prices. They told me I could get it for $18.50 shipped, HP brand ink, no knock-offs. That was pretty good. Then I headed over to my favorite coupon site, RetailMeNot to see if they had any online coupons for DataBazaar which had the lowest ink prices. They did. I hope you are noticing that I can link to all these things. I can’t link to the ink page at Staples.com. So, I got an extra $5 off if I bought three (I needed a few anyhow) making my total $48.85, delivered to my door, for three ink cartridges for my photo printer.

So, the reason this matters and why I’m putting this on a libraran-oriented blog is that first, we tend to not buy things this way where I am, in libraries or elsewhere. Getting to Staples from my house takes at least 90 minutes round trip and $5 worth of gasoline and yet we still sometimes act like buying things online is somehow risky or uncharted territory. What’s risky for me is getting on the highway this time of year, to say nothing about the time I’d have to take off from work when there’s work do be done. Second, this is the type of efficency that 2.0 stuff gets us. A computer can compare prices. A computer can stockpile and share coupons. A computer can show me a photo of an item so I can see if it’s the one I want. Letting the computer do these parts of the shopping-for-supplies experience that is one of the less fun parts of librarianship leaves our bodies and big old brains free for doing what a computer can’t do like helping someone navigate their first email account, or doing a storytime puppet show, or having a book group discussion or forgiving someone’s library fines because it’s the holidays or making a book display about the Solstice.

Working on the web isn’t just about collecting real and/or imaginary friends and new interactive ways of sharing photos of your cat, it’s also about saving real time and real money so that you can do real things in your offline world. That’s my twopointopia report, over and out.

why exactly the digital divide matters

Posted on by jessamyn

As someone who speaks often on the digital divide and related issues, I’ve developed a pretty standard answer to the question of why the digital divide matters. It goes like this “We are a democracy. People who vote need to have access to as much reputable information as possible so they can make these and other choices. The internet is becoming an important ‘place’ to find this information. Unequal access to the internet creates unequal access to government.” The real reasoning is much deeper with examples — FEMA forms online, job applications, required email addresses for access to certain products and services — but that’s it in a nutshell. So, I’ve been dismayed at the lack of hot and botheredness about this issue that I seem to see within our profession. And it was weird to try to adjust the talking points when discussing the digital divide in a country without a democracy.

However, once in a while I see librarianship’s higher-ups really going to bat for the underdog. Recently the ALA and others submitted statements to the U.S. Senate Committee on Homeland Security and Governmental Affairs hearing, “E-Government 2.0: Improving Innovation, Collaboration, and Access” lamenting the fact that as we move towards “E-Goverment” (ugh, it’s just government, don’t call it something else because you access it via a browser, do we call it telegovernment when you call someone?) libraries are often THE access point to government information and services and yet have neither a place at the table or a hand in the creation of the tools. This amounts to an unfunded mandate at a time when libraries are already grappling with budget cuts, CIPA and the shifting profession generally.

Public libraries serve over 97 percent of the total population. There are over 9,000 library systems and over 17,000 libraries including branches. Increasingly government agencies refer individuals specifically to their local public libraries for assistance and access to the Internet for citizen-government interactions. Yet public libraries are not considered members of the E-Government team. Libraries struggle with increasingly smaller budgets and expensive ever- changing technology in order to assist thousands of Americans on a daily basis because the public relies on them.

ReadMe, a readers advisory sort of wiki page

Posted on by jessamyn

One of the types of questions we get a lot in Ask MetaFilter is “what book should I read on XYZ topic?” It’s one of those questions that the hive mind is actually good at answering because it’s just brainstorming and list generation by a self-selected group of people, not the “do I need to get this wound looked at?” sort in which you really shoudl ask a doctor. So, someone on MetaFilter decided to organize these questions into a wiki page. MetaFilter has our own wiki where a lot of information that may not need its own home on the site can reside, and where users can contribute content directly. The page is called ReadMe and contains a categorized list of over 650 topics on what to read, linking directly to the Ask MetaFilter thread where the topic was discussed. There’s even a section about libraries. It still needs a bit of tweaking, but what an awesome resource and a good concrete example of the nifty aggregating effects of blogs, and the “anyone can build something” effects of wikis.