librarian.net

You’ve got two days. Go! I don’t want to influence your opinion much but I will tell you that I have already used the word “sadistic” once. I tend to agree with this comment on web4lib.

The review process comprises two stages. First, you’ll step through ten web pages that show and describe the proposed new graphic (visual) design of the ALA site. Each of these pages presents a type of page in the design. Each has a textual description (summary or detailed) of the page type at the top, and provides below it a screen shot of a sample page of that type.

[web4lib]

You can get 75K plus decent benefits to be a usability officer at ALA. They say “senior” but to the best of my knowledge there aren’t any other usability officers there currently. I’m not sure where officer actually comes from, maybe some ALA-er can explain? In any case, if I were the Usability Officer after I changed the job listings to not spell Website with a capital W, I would ask very specifically what this requirement in the ad means.

The ability to work in a team environment and between two universes of Information Technology and Librarianship is essential in order to maintain an outcome-oriented, global vision.

I’m curious why those are deemed to be two universes instead of, say, two moons orbiting around one big planet of helping people do the things they want to do and go where they want to go. I’m sure Jenny is asking the same questions. I hope they find someone, but I wonder what affect that person will be able to have on the in-process-for-many-years-already website redesign?

The Usability Working Group of the University of Michigan University Library has a new website up which aims to “provide open access to our reports and working documents in order to share our findings with the University of Michigan Libraries as well as the community-at-large.” [web4lib]

Dear ALA’s Member Participation task force,

I am happy you have a blog. I am happy that its URL is fairly short. It’s very attractive. However I think one way that you could help members participate would be to make the links in some way distinct from the text that surrounds it. They are, on my monitor, the exact same color and boldness as the text around them. The underline only shows up when you hover over the link making using your blog an experiment in hide and seek. Usually links are indicated by a distinct color, an underline (not just a hover underline) or by being in bold when the surrounding text is plain. Using two out of three of these increases usability dramatically.

Two other smaller points which are more a matter of personal preference.

1. Usually titles of blog posts link to the post on a page by itself with the comments underneath, a permalink. The blogging software you use does not do this. This is not necessarily a problem, but it is non-standard and might confuse people. One of the great benefits of blogging is that it allows people to use a user interface that does not change much from blog to blog. You might want to consider configuring your blog to work the way most blogs work.
2. Linking to Word documents is a less than optimal way to get your message across. While I think allowing people to look at a Word document with “track changes” turned on is a neat way to show the evolution of a document, it relies on a proprietary piece of software that people may not have (or Open Office if they are savvy enough to use it) and makes the information contained in the linked document unavailable to search engines and posterity except for the pull-quote you provide. It also increases download times for people on dial-up which is a non-inconsiderate amount of ALA members. Consider making the text of documents you describe available in some way that is more findable and usable to the widest range of people. While I wish it were not the case, ALA member are not always the most tech savvy people around and anything we can do to encourage their participation is a good thing.

Sincerely,

Your friend
Jessamyn

Please take the ALA Website Usability Survey. Please be honest. Jenny has included the text of a letter from ALA’s Executive Director explaning the rationale behind the survey. Even though I think this is too little way too late — maybe this should have beern done before the last redesign? — it’s still an attempt to right wrongs. Give them a chance, take the survey.

No it’s not The Onion, it’s true. “You may be aware that we are currently conducting a usability assessment of our ALA website.”

Library Terms that Users Understand - a big survey of available data to show us that there ARE best practices as far as our users are concerned.

This site is intended to help library web developers decide how to label key resources and services in such a way that most users can understand them well enough to make productive choices. It serves as a clearinghouse of usability test data evaluating terminology on library websites, listing terms that tests show are effective or ineffective labels. It presents alternatives by documenting terms that are actually used by libraries. It also suggests test methods and best practices for reducing cognitive barriers caused by terminology.

Surprise surprise, the word periodical is confusing. So are words like database, pathfinder and Do-it-Yourself in Unicorn. [web4lib]

Hi. I’ve been reading Jakob Nielsen’s Homepage Usability book and have made some modifications to my sidebar to make some of my stuff a little more findable. Any of you rss readers who wants to remind themselves about the lovely orangeness of my home page, here’s a link: librarian.net. My to do list includes getting some solid archive links up, and getting my tag cloud visible. The current incarnation of the tag cloud just shows my top ten tags which, while interesting, doesn’t tell the whole story.

I have been reading a lot of books about accessible design lately. This started around the time that I got sent this story about the National Library for the Blind in Norway and some of the design flaws that make it very hard for the visually disabled to get into, much less use. The Vermont Technical College has a lot of these books on access. Sadly, I am one of the only people to have checked them out in the last decade. As an aside, I think at this point I would have a very hard time going back to a library where they didn’t have datestamps in the back of the book. I think libraries keeping circulation info “secret” — not on purpose, but by ILS system design — is a decline in information-sharing with patrons, and a shame. Here are the books I have read, with links to my reviews.

Beautiful Barrier Free
Access by Design
Design for Dignity: Studies in Accessibility

And, of course, let’s remember how to make our web sites accessible. Jacob Nielsen has come out with lists of top ten web design mistakes as well as top ten weblog design mistakes. Check to see if you make any of these mistakes. I recently wrote a note to ALA’s webmaster commenting on the lack of ALT or title tags on the ALA Midwinter Meeting page. It’s a nice looking page, but information is imparted through lots of graphics, with no alternate navigation. Usually there is a set of text links at the bottom of the page if they use images for navigation. This is what someone viewing the page with a text-only browser would see. I cannot stress enough: this is the conference information page for the largest library association in the world. If we can’t follow our own rules about accessibility, how can we expect others to?

Low-literacy users have different online behaviors than high-literacy users. They don’t scan, they read. It’s easier for them to miss important information that is outside of the normal text-areas. The good news? it’s easy to improve usability for low-literacy users without compromising the effectiveness of web sites for higher-literacy users. Read more at Jakob Nielsen’s excellent usability site, Alertbox, which also has good tips on usability for seniors.