serving lower literacy users through effective web design

Low-literacy users have different online behaviors than high-literacy users. They don’t scan, they read. It’s easier for them to miss important information that is outside of the normal text-areas. The good news? it’s easy to improve usability for low-literacy users without compromising the effectiveness of web sites for higher-literacy users. Read more at Jakob Nielsen’s excellent usability site, Alertbox, which also has good tips on usability for seniors.