“The bottom line: the priorities for the library staff and for the library users are poorly aligned.” Complete article available via Project MUSE or email me and I’ll “check out” a copy from my library for you.
2 Responses to “Who knows what users want? Maybe not library staff…”
I don’t really need a copy, though if it were handy I’d read it. But this is another case of a publisher who is fine with authors posting a copy online but librarian authors not bothering. Oh dear, I’m becoming a shrill nag, aren’t I?
Might I suggest that in a library system where the paramount concern of staff is good service; then patrons may take that level of service for granted and rate something else (stock holdings, web site usability, infrastructure etc.) as an area of concern. The corollary of course being that the fact that if service were not so good then THAT might be more to the forefront of people’s minds.
Hi. My name is Jessamyn West and I'll be your librarian today. I work in rural Vermont as a library technologist and do user support at Open Library. My personal blog is at jessamyn.com. This blog's twitter feed @librarian.net. Feel free to contact me if you have questions or comments.