designing for users

Hey what a surprise, when we do user-centered design of our web tools, users like using them! Please read: What words and where? Applying usability testing techniques to name a new live reference service. many of the lessons they learned are applicable to any library web site.

3. Users tended to ignore links above the main content area, especially if the links were graphic images. They expected these images to be banner ads and have, over time, learned to ignore them.
4. Users were not familiar with library jargon such as “database” or “interlibrary loan.”[pscott]