How are UK libraries failing users? A new study entitled “Who’s in Charge?” by charity group Libri proposes some questions, and some answers. Long document, but worth a read.
“Performance management is poor and planning is disconnected from the preparation of budgets. The extent and nature of the problems are such that the heads of library services do not have the authority to act and resolve them. Because costs in other areas are difficult to reduce,whenever savings are needed it is the book budget along with opening hours and buildings maintenance which bear the brunt of cuts. Alternatively, library closures are proposed, even though these measures inevitably result in a reduction in service to the public.Cost control is not directed so as to improve or maintain the service,but rather to avoid making difficult decisions with which public servants feel it unfair to task their staff.” [thanks all]