This makes me sad to hear. I was hoping that SirsiDynix would have to pay something to Queens. Of course, that wish was primarily motivated by the extreme anger that I experience every time I am forced to use their Symphony Workflows product – which was clearly designed by dyslexic monkeys.
I sincerely hope my phone call to Queens informing them I required SirsiDynix give Ouachita Parish Public Library our money back on a server sold to us specifically for Hz 8.0 helped them. When SD paid us back for server, installation, and services for a product THEY chose to stop they set the precedent, IMHO. We rapidly left SirsiDynix for Polaris and we have been thrilled with the change. Polaris is honest and up-front about what their software does and does not do – and we are very happy with it.
Bill, how many libraries do you think there are that have the kind of money needed to purchase a new system so easily. Come on, those kind of changes take a lot of planning and in many cases fund raising.
We were lucky. We did it in about 6 mos. My director was as furious with SD as I was and we went out to bid about a month after the last user group meeting I attended. Polaris won the bid and worked with us for a two part payment plan over two fiscal years. One at signing and the other after the migration was complete. I don’t know of any company that would not work with a library on payments for a migration. They all were willing to work with us.
I must respectfully take exception to your comment “There really is no commercial alternative for a consortium that wants to share a single database” Polaris has many types of consortium’s successfully using Polaris and sharing a single database. MVLS/SALS, TRAC to name just two. The former has a little more then 50 member libraries, I believe, and the former over 200. I would be happy to discuss the level of independence each member library can have using Polaris but that is not the purpose of this otherwise very interesting blog.
Terry Morris, M.L.S.
Hi. My name is Jessamyn West and I'll be your librarian today. I work in rural Vermont as a library technologist and do user support at Open Library. My personal blog is at jessamyn.com. This blog's twitter feed @librarian.net. Feel free to contact me if you have questions or comments.