The ALA web site is one year old. Karen Schneider has some okay things to say about where she hopes the site is going. From a councilor’s perspective, I can see where progress is being made. From a user perspective what I see is not all that different from what I saw a year ago. A search engine that barely works, pages and formatting that appear and disappear without warning [anyone seen the Member and Customer Service Center lately? all I see is a login box], lack of responsiveness to member email, and an overall sense that no one in charge really “gets” the web. Smaller insults include a really hard-to-use navigational structure, “shorter” URLs that aren’t, and clunky design accentuated with ad hoc elements that seem to exist for proof-of-concept rather than to be functioning parts of an overall web site. On the bright side, I thought the online elections went pretty well. Then again, I got a paper ballot.