how to manage smart people, not rocket science

Not quite on-topic but definitely an article I wish every boss I ever worked with had read: How to manage smart people.

The following phrase is one of my favorite tools as a manager: “What do you need from me in order to kick ass on this project?” Asking this question of a report invariably scares the shit out of them. It’s a cut to the chase, where you, as manager, lay out on the table the magic wish list of possibilities, and asks them to put their cards on the table. If a good discussion ensues, you then have the opportunity to actually deliver some of the things they might need. All the pet complaints they’ve been harboring have a chance to surface, and perhaps, simply fade away in the face of your brutal honesty and openness as a manager.

Top Ten Tips to Tackle Tech

Aaron has a great list of tips for making sure your tech works at your library. I can not stress #4 enough. If you want to provide public access computing and you don’t have time or money to train the entire public on your weird banjaxed system, make the computers in the library work like the ones they use at home and at work, or provide clear instructions when they don’t.