ways to help new computer users

“Once upon a time, young people helped senior citizens across the street. While this is still a good idea, it’s just as important to help them setup their Facebook page.”

This short article makes a few points very well. Many novice tech users are experts in other things and get easily frustrated feeling like they’re back at square one. That sort of thing needs to be considered when you’re figuring out the best way to approach teaching topics. Additionally, find ways for people to succeed, whatever their level of skill is. This can be a challenge for people who are really brand new, but just having simple taks like mouse proficency and “send an email to me. Oh look there it is” can give peopel the confidence they need to explore on their own. [thanks barbara]

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