is that really a ‘customer service’ story? or is it a tale of ‘holding that mirror a little higher’?
Hi. My name is Jessamyn West and I'll be your librarian today. I work in rural Vermont as a library technologist and am a community manager at MetaFilter.com. My personal blog is at jessamyn.com. This blog's twitter feed @librarian.net. Feel free to contact me if you have questions or comments.