Another hitchhiker outreach story. I picked up a kid who was getting of work at the local ski resort and gave him a ride in to town. He said that he lived right near the library -- where I was going -- but he never went there because he had "$120 in fines or something" I let him know that our maximum fine on books that have been returned was only $5 so that it was unlikely his fines were that high. When I parked my car, I invited him in "just to check." Turns out, he had $5 in fines and was so happy to not have his fine be in the double or triple digits that he paid it rightt then and there and renewed his card. I don't think I can make a habit of this, but it's nice when you just tell the truth about the library and people who have been thinking something untrue about it get the message.