How long do you forgive bad tech? What do you do next?

I’m aware that accessing someone’s conference planner is not the same level of hackery as stealing their credit cards or breaking into their email account. However, I would just like to say that having an event planner where the password is not only the same for every user (until it’s changed) but also printed right there on the web page, turns the whole idea of having a password or any sort of security into a big joke. How do we teach librarians what good technology looks like if this is how we make them interact with us? For the record, using just the ALA Staff list, I was able to log in to someone else’s event planner in under a minute. The vendors get their password in an email, not much better.

I went to this page from Nicole’s post (I’m not going to the conference) just to see if it was really true that the page claims it is “best viewed in IE” which is yet another “tech don’t” in the world of 2008 browsers so much so that it calls into question all the rest of the site.

I don’t belong to ALA anymore. I did my time, paid my dues, donated a lot of service time to the organization and tried to be gentle and patient as they steered a big organization through the minefield of technological change. The Event Planner has been an outsourced, broken and insecure tool since they started using it. I’d like to see ALA do better, but my optimism that this will happen is flagging.

8 Responses to “How long do you forgive bad tech? What do you do next?”

  1. Jason Griffey Says:

    Just emailed this to the ALA Conference Planning Committee, of which I am a member. I’ll report back if I get any response.

  2. caleb Says:

    It would be an honor to have my event planner hacked by you.

  3. johnofjack Says:

    The ALA is one of those groups I love in principle and am intensely disappointed in in practice. They are just so incredibly out of touch in so many different ways; I picture the decisions all being made by people who rely on what they learned ten to thirty years ago and find little incentive to keep learning.

  4. Rachel Says:

    It occurs to me that this could be really useful. Want your clueless admin to learn about issues, technology? Hack their event planner and send them to a whole new set of sessions.

  5. thezak Says:

    What alternative organizations are there to ALA?…

  6. ALA Marginalia » Blog Archive » It’s Been a Tough Start to the New Year at ALA…. Says:

    [...] this tool still isn’t what it should be. We got some valuable feedback from Nicole Engard and Jessamyn West that noted other concerns, such as a notice that the site recommends Internet Explorer and security [...]

  7. Jenny Levine Says:

    Thanks for the feedback, everyone. We’ll be working on this, as noted in the trackback above. We hope to revive your optimism.

  8. AL Inside Scoop » Midwinter Event Planner Blues Says:

    [...] panned on the ALA Council email list and several library blogs (What I Learned Today… and, as two [...]