Markets are conversations

Creating and managing desirable online communities

Jessamyn West
librarian.net/talks/mixmedias

Handouts & Files

• Slides - PDF , Keynote format, PowerPoint format

References

• MetaFilter, AskMetaFilter, MetaTalk
• MetaFilter wiki and timeline
• MetaFilter FAQ, new user message, guidelines
• Simple intro to "the good stuff" Best of MetaFilter
• Anil Dash: "If Your Website's Full Of Assholes, It's Your Fault."
• Tim Geigner/Tech Dirt: "If Your Comment Section Is Awesome, It's Your Community's Fault"
• Cluetrain Manifesto
• Jay Smooth: "How to tell someone they sound racist"
• Lawsuit over volunteer CSRs/mods (extra info in the comments)
• Matt Haughey: Lessons from my 11 years of community

Further reading/viewing

• Howard Rheingold: "The Art of Hosting Good Conversations Online "
• "Conquering the CHAOS of Online Community at Stack Exchange"
• Moderationtown episodes