I went out to Oregon to give a talk to the people who staff L-net, the 24/7 virtual reference service for the state of Oregon. They have a yearly conference which is a lot of fun. Video from the talks will be available at some point, but I figured I’d link to my talk now. I talked about Ask MetaFilter and a little bit about what we do there and how it is and is not like other forms of virtual reference. Lots of stats. Lots of anecdotes and sample questions. The Slideshare version doesn’t seem to have the notes attached and functional (attached yes, accurate, no), so while I hammer that out from them, you can also go to the talk’s page on librarian.net and download whichever version you want. Thanks to all who attended on Friday.

Is faceted indexing the future of social tagging?
What fast birds start with the letter A?
Where is the closest public bathroom to 3 Hanover Square NY NY 10004….um like NOW!

At some level it’s like being able to email someone to have them do a web search for you, I bet it becomes very popular and I’m curious to see how it fits in with Amazon’s other qanda product, Askville.

Contrast this to library email reference. In this example (which coincidentally came in to my inbox this week for an unrelated reason) where someone is trying to remember a book from their childhood (which, as we know, is a really typical reference query). The librarian, while excruciatingly thorough with the resources, does the standard librarian thing and teaches as he or she tries to answer the question. For an opening line to a response to a “what’s this book” question, this one is sort of…. daunting?

Fiction is usually cataloged by author and title, not by subject or plot line, which makes identifying books by their plot an often difficult endeavor. One of the best ways to find books for which you know only the plot is to ask other knowledgeable and well-read people for help. There are several resources you can consult to do this.

The answer is amazing if, like librarians, you look up books for people as your job. However, telling someone to subscribe to a listserv just to answer a “what’s this book” question seems a bit like overkill. Telling them to ask knowledgeable people seems to pave the way for the response “isn’t that what I just did?” In any case, names have been removed and this is not a “tut tut” post, just an interesting observation on the divergence of serious ref and ready ref.