One of the sad side effects of the interesting evolution of the Google Books/Google Editions product is how many people have been saying “Libraries should have done this. This should be our territory.” While there are some great library-like digital content sites such as Open Library they’re often more concerned with curation than content creation. And we have a lot of content that needs to go digital. But who has time and who has resources?

This week the Berkman Center announced a Digital Public Library Planning Initiative, bringing together a diverse group of librarians and free culture advocates to make a plan for a Digital Public Library of America. Exciting ideas brought to the table by people I trust, about things I care about. It’s a grat time to be a librarian.

I got an email that ALA’s @yourlibrary site had redesigned and I went over there but found it’s the same old clutter of information. It is possible I’m getting curmudgeonly. I also got an email from former co-Councilor Heidi Dolamore who is working on an advocacy project that I like much more: the Pinole Library valentine campaign. The Pinole Library’s website is here. You can see that the library is open 24 hours a week over four days. They’re starting a campaign to show how much people support the library by having people write notes on these valentines.

note: new update from Des Moines PL and the architect’s office below the fold. Short form: “it would be appropriate to change the policy”

I had a great time at the Iowa Library Association conference. I gave two talks and actually scheduled my time such that I could actually attend a few presentations as well as give some. My notes for two talks — Tiny Tech and On-the-Fly Tech Support — are online here. I saw a presentation by the new ALA OIF director about privacy in the age of social software as well as a gadgets talk where I learned more about ebooks.

I also had some time to go to the local public library. I’m often surprised that the local libraries don’t do much to acknowledge that there is a huge library conference in town. Most of the time when I go to the local public library when I’m visiting a new city, there isn’t even a “welcome librarians!” sign out. Karen Schneider [who gave a great keynote in the morning and a talk about open source later in the day] and I actually had a sort of weird experience there. We went in to the library, snapping photos as we do, and were met as we walked in by a library worker who basically asked “Are you taking pictures?” When we said that we were, she said that we weren’t allowed to take photos in the library and if we wanted to get permission to take photos we’d have to go talk to the marketing people up on the third floor.

We were just on a fly-by so we (mostly) put our cameras away. However, I was curious about the policy. I had an email exchange with the marketing director that I am reprinting here with permission. I’m not sure what to think about the whole situation. You’ll note I took a photograph or two anyhow, and I appreciated the very nice email, but it was in stark contrast to both a weird-seeming policy and a weird-seeming policy enforcement mechanism.

My note

Hi — I’m visiting Des Moines from central Vermont and stopped by the library because I’d heard some neat things about your new building. I took a few photos and walked inside. There I was met by a librarian (or someone at the desk) who said “Were you taking photos? You can’t take pictures in here. You have to talk to the lady in marketing if you want to take pictures in here.”

I was a little surprised, both that you have such a policy [which I didn't see any signs about] and that the person who was your front desk staffer was so rude about it. I checked the website and found this notice: “Your attendance at Des Moines Public Library programs
may be digitally recorded through photographs or video recordings.” I assume this is staff photography?

I was curious if you could let me know a few things

1. If this is, in fact, the policy and if so, I’m curious why do you have such a policy?
2. Where is this policy spelled out either in your library or on the web site? I went to the policy page but after downloading a few policies I couldn’t find this one.
3. Do you mind if I publish your comments in part or in whole on my website? Okay to say no, but I’d like to open up a conversation about this.

I did enjoy my trip to the library but this was a strange event unlike any I’ve experienced in a major metro public library. Just curious what your side of the whole story is. Thanks for your time.

Jessamyn

Reply of Jan Kaiser Marketing Manager (spacing was in the original. She also attached the meeting room policy which I didn’t find online but is similar to the information contained on their website here)

Jessamyn–Thanks so much for writing to us about your experience here at the Des Moines Public Library and please accept my apology for the bad impression you may have taken away.

We will certainly look into how the staff member approached you and we do apologize for any rudeness.

Our photo policy is part of our meeting room policy which I will attach. This meeting room policy was rewritten just prior to our opening of the building in April of 2006. At that time, the architect was very sensitive to photos being taken and the possibility of them being used for commercial purposes, so we added the following:

“Permission to photograph the library reading rooms and other public areas of the building may be granted by the library director or her designee. Photographs and videos may not include library signage or the library logo, and photographing may not disrupt library customers’ use of the library. Library employees on duty may not be photographed for political campaigns. Fees for commercial photographs of the library may be established by the library director, subject to the approval of the Board of the Trustees.”

I agree that this policy should be on our web site and thank you for alerting us to the problem. Whether or not this policy is still appropriate is something that the management team can certainly re-examine.

As to publishing the comments, that would be fine as I would be interested in responses.

I hope the rest of your time in Des Moines is enjoyable. Thanks.

Jan Kaiser
Marketing Manager

515-283-4103 VM
515-237-1654 FX

P BE GREEN Please don’t print this e-mail unless necessary!

update from Jan Kaiser

Jessamyn—

As I promised in my email last Friday, we discussed the library’s photo policy at our administrative team meeting yesterday and our team agreed that it would be appropriate to change the policy. (The policy was actually put in place by a prior administration.) I am sure that you will understand that since the policy is part of our meeting room policy which is approved by the board, it will need to be added to the board agenda prior to an official change. It has already been added to next month’s agenda.

I would like to clarify that AT NO TIME has the Des Moines Public Library had a NO PHOTOGRAPHY policy as has been claimed in some of the blog correspondence that I have seen. The policy is simply, Permission to photograph the library reading rooms and other public areas of the building may be granted by the library director or her designee. Photographs and videos may not include library signage or the library logo, and photographing may not disrupt library customers’ use of the library.

You will be happy to know that currently we have a film crew in our building (who we had given enthusiastic permission to last week prior to your visit and your subsequent and extensive blog correspondence) taking photos that will be used in an upcoming issue of KNITTING magazine.

I trust you will post this email on your blog. I would also encourage you to share with your blog and FLICKR fans that they can find an extensive array of interior photos of our beautiful library at: http://www.dmpl.org/images/interior%20web%20gallery/index.htm There is also a wonderful selection of exterior photos at: http://www.dmpl.org/images/exterior%20web%20gallery/index.htm

Thanks! Jan

p.s. I will be sure to send you a note following our next board meeting to let you know the new policy.

update from Jessica Strachan, Communications staffer for David Chipperfield Architects

Dear Jessamyn

I would like to add to Jan’s message by saying that, while David Chipperfield Architects may have asked for restrictions to be placed on photography when the library was newly opened, this was only ever intended to control commercial photography of the building, and not to stop interested visitors taking photographs of the library.

Thanks for setting off a lively debate – lots to think about!

Kind regards,

Jessica Strachan
Communications
for David Chipperfield Architects

The news article has the predictable all-over-the-place approach to the issue but it seems that this is one of those fights that has everything including outraged parents, a beleaguered library board whose members don’t have their terms renewed, assertion of First Amendment rights, threats of book burning, and a lot of homophobic-sounding nastiness. The article, though on the web, also doesn’t seem to understand the usefulness of hyperlinks to telling a story that is playing out on the web so I have added them here

• the library’s materials selection policy (pdf) which appears to have been updated just a few weeks ago
• West Bend Citizens for Safe Libraries
• blog post “there’s no such thing as a ‘safe library’” from the National Coalition Against Censorship’s blog
• Wissup blog with lots of commentary about the library
• West Bend Parents for Free Speech blog (interview with Maria Hanrahan, the blog’s founder)
• City of West Bend’s website
• Information from American Libraries about the lawsuit against the city of West Bend for the books in the library being, among other things “explicitly vulgar, racial, and anti-Christian” The plaintiffs want the book Baby Be-Bop to be burned or similarly destroyed.

I really wish the library or the city had more accessible public statements about this whole ongoing mess.

I’m visiting family before I head back up to Vermont. Yesterday I convinced my dad to go get a library card in the town he’s lived in for ten years. My dad is one of those “Hey, why borrow it when you can buy it?” people but we trundled over to his library anyhow because I wanted to see it and while we were there, I suggested he get a card.

Let me first mention that even though the experience at the library wasn’t great, I totally understand why that was the case, and I’m not trying to do any public shaming thing here (hence no link). I just think that there’s a sense in which we’re always saying “Hey libraries are more popular than ever!” but there are also people who just plain old never use the library — one of the big challenges of outreach is to identify these people and see if there are ways to make the library appeal to them — and I wouldn’t be surprised if my dad is one of them.

So, we went to the library. The library is being renovated so it’s a bit of a challenge to get inside, lots of uneven sidewalks and unclear signage. My dad is seventy and doesn’t really like being outside of his comfort zone so we were already a little confused when we got there. We went to the circ desk which was being staffed by one obvious volunteer and one person who may have been circ staff or may have been a librarian or who may have been both. No one had name tags. The woman at the desk was doing the typical multi-tasking thing, helping a lot of people at once, and asked my dad “Can I help you?” He said he was there to get a library card. She went off to get the forms he needed to fill out. Actually I knew that was what she was doing. To his mind she just turned away and started answering someone else’s questions and left us standing there.

She came back and asked for some identification and my dad gave her his driver’s license which showed that he lived in the town. At this point I sort of expected a “Oh you’re not a summer tourist!” awareness but that didn’t happen. She handed us a form and told us to fill it out and meet her at the reference desk (about five feet away) when we were done. The form was your standard one page application. This is a photo of my dad filling it out. We waited for her to come back to the reference desk for about five or ten minutes while she continued to answer other people’s questions (someone needed to use a computer, someone couldn’t find the phone books). At one point she got up to show someone where to find something and then she came over to us and said to the circ staff “I’m going to help this man because he’s been waiting so patiently” which I found a little odd. The library had what seemed to be a normal amount of people for a Monday afternoon, and yet it seemed chaotic for whatever reason.

We then stood by the reference desk while she retyped what my dad had written into the computer. She had trouble reading my dad’s email address (he writes in all caps) and made him read it out loud to her a few times. His email domain is tomandcindy.com and she crossed out what my dad had written and wrote it out underneath with an ampersand in it. My dad had to politely point out that email addresses don’t have ampersands, ever. I couldn’t figure out why she couldn’t see what his email address was by reading it, maybe I’m just attuned to his writing. After doing this, she handed us a card and asked “Can I help you find anything?” We said no and left. No welcome brochure, no “welcome to the library!” nothing.

Turns out the library had sent us a welcome email which we got when we got home a few hours later. It included a link to the catalog and some information about the library network and, of course, my dad’s library card number and PIN in plain text (libraries are not alone in this terrible practice, but it makes me cringe nonetheless). My guess is that my father will never go back to the library. There was some good-natured ribbing about this when we got home. I’m aware that it’s not the library’s job to make all sorts of different people feel like it’s their very own place and cater to their every need and personality tic, but then again it sort of is, isn’t it? I’ll be thinking about this some more while I think about how my library welcomes new people to the community.

It was on this day in 1731 that Ben Franklin founded the first circulating library, a forerunner to the now ubiquitous free public library. He started it as a way to help settle intellectual arguments among his group of Philadelphia friends, the Junto, a group of civic-minded individuals gathered together to discuss the important issues of their day.

Each of the 50 charter members bought an initial share into the company (40 shillings), which helped fund the buying of books, and then paid a smaller yearly fee (10 shillings) that went to buying more books and maintaining the library. In exchange, the members could borrow any of the books. Donations of books were gladly accepted.

They called their charter the Library Company of Philadelphia, and the next year, Franklin hired America’s first librarian, Louis Timothee. At first, the books were stored at the librarian’s house, but by the end of the decade, they were moved to the Pennsylvania State House, which is now known as Independence Hall.

Yesterday I got on the highway and went for a trip out to the Howe Library in Hanover New Hampshire. I took some photos. Mary White who was my gracious host when I spoke at Marlboro College a few years ago is now the director there. She had been in touch with a former Marlboro student who is now fresh out of library school and looking for work in the area — please hire Tyler (old blog, new blog, twitter), he is a smart, engaging involved person — and was having an informal chat with him and invited me out to see her library and meet Tyler. Apparently Tyler was partially inspired to his professional path by my talk/presence at Marlboro. Neat.

This is one of the things I think we don’t so much talk about in the blog-twitter-facebook world of librarianship — how important mentoring and personal connections are to getting, finding, and keeping work. Mary and I both had some identical pieces of advice for Tyler: join a professional association and try to go to the NHLA conference in May. I remember when I was first in library school and joining WLA and ALA, there were more experienced librarians who took me under their wing and sort of showed me how it was done.

The other thing I took away from my quickie visit was how much of what’s wonderful about the Howe — a library I’ve enjoyed going to since I first moved to the Upper Valley but haven’t been back to in a while — is the attention to detail that Mary and others bring to the place. Sure, the library has a great website that they hired a local company to create. There are TONS of signs in the library, many little nook-like places to sit, nice spaces for people to work in (tech services has windows), many interesting ways to say “thank you” to people for donating money or efforts, a year-round booksale and even a free hour of parking if you need to use the parking garage because the lot is full. Anyone in the area who wants to see a loved and loving library should wander down to the Howe and say hello to Mary.

I went to the Belmont Public Library this weekend because it’s my boyfriend’s local library and he is, as you might suspect, a heavy library user. The library is in an old building that is clearly reaching the end of its usefulness as a 21st century library, but they seem to do the best they can. They are part of the Minuteman Library Network which means they have access to a lot of consortium-level technology which can really help out when you’re working in an institutional-green building with furniture from the late seventies. I had a good time there in any case and I took some pictures including the one above.

What first got me about this book was that it hadn’t been taken out since 1963. Well, that’s not quite correct. We know it was checked out in 1963 and was possibly checked out after [whatever date the OPAC took over] a date I don’t know. What occurred to me later as I looked at this picture is how much else we know about this book simply by looking at this card.

• the date the book was acquired by the library
• the title of the book
• the last name of the author of the book
• The patron number of the person who checked the book out last
• the call number of the book
• the library the book is from
• the lending period of the book
• the date the book was last checked out (before the OPAC)
• the fact that the library card pocket was union made

That’s a lot of data. I can also, using that data, find the full text of this book both at the Internet Archive (a little messed up, for some reason) and as PDFs (with images) at the Google Books project which is searchable. In fact, there appear to be three versions of this book on Google Books (1, 2, 3) only one of which includes page two which has a photo of the author. Nothing much else to add, just finding this whole exploration process interesting.