Posted in blogz | Saturday, March 4th, 2006 | Comments Off
Tags: ala, alacoun, blogs, council, freerangelibrarian, frl, karen, librarianinblack, tametheweb, ttw
Sarah, the Librarian in Black, has a new job. Karen, the Free Range Librarian, is dealing with some funding challenges at her place of work and has stepped down from ALA Council so that she can focus on work and life stuff. This has sparked more interesting discussion about the value of ALA versus peoples’ ability to substantively participate if they have limited time or financial resources. Michael from Tame the Web is condo shopping outside of Chicago, and I’ve been looking into some interesting job options for when the tech mentoring stuff wraps up in September.
Posted in 'puters | Wednesday, December 14th, 2005 | 2 Comments »
Tags: cobrowsing, customerservice, librarianinblack, ui
The Librarian in Black has a few more things to say about co-browsing in her post How much is co-browsing really helping our users?
I stopped trying to use co-browsing a long time ago. It’s bad customer service to give something to someone that has a good chance of not working. Period. Everyone touts co-browsing as the cat’s pajamas, and it is kind of cool A) when it actually works, which is rare and B) when the user’s question actually warrants it…. I am not a co-browsing fan. At all. If the big-name software companies can get to work on a Mac with a firewall and a dial-up connection running Firefox, then rock on. I’ll be a fan.
Posted in pr, hype & bs | Friday, December 2nd, 2005 | Comments Off
Tags: evaluations, informationwantstobefree, librarianinblack, maryminow, meredithfarkas, reviews, sarahhoughton, software
My favorite thing about blogs beyond the personal interactions that they afford is reading what people think about more products than I can usefully evaluate on my own. Two reviews that came through my reader lately have been true gems:
1. Mary “LibraryLaw” Minow discusses LibraryElf: My library elf - the joy and the horror
2. Sarah “Librarian in Black” Houghton tries a beta of QuestionPoint’s Flash interface: New QuestionPoint Flash Interface: LiB’s Review
Meredith “Information Wants to be Free” Farkas also does a lot of good no-nonsense reviews.
