librarian.net

I was asked to fill out a Predictions Survey by the Pew folks. In it, they describe the modern-day status quo of technology and ask for predictions on where these technologies are going and how society uses them. At the end, they ask if anyone has friends or colleagues whose input might be useful. My input was along the lines of “I don’t even agree with your status quo statements” so I figure it might be useful for them to get other opinions. The link to the survey is http://www.psra.com/experts and you have to use the pin 9000 to log in to it.

By 2009, half the libraries in Britain will have wifi according to a new report form the Museums, Libraries and Archives Council (pdf). One of the stated benefits is the fact that it will give libraries more flexible use of their space which is a real boon for tiny libraries. Just an update on the tiny libraries that I work with, out of the six that I work with and the one that is in my town, all seven have broadband now and three have wireless. When I started my job three had dial-up and none had wireless. I can’t take credit for all of this happening — I only helped directly with a few projects — but I think for the librarians having someone around to talk to about broadband/wireless really helped them feel more confident about taking the plunge with new technologies. In most cases the libraries are the only public internet in the town, it’s been a hugeleap forward in terms of rural access.

TechnoBiblio asks a question that I’ve also wondered: what’s a good PAC to patron ratio? However, he doesn’t just sort of idly ponder the question, he goes and looks it up and sees what some states are recommending. Our DoL minimum standards for public libraries are online here (pdf, please note the gopher_root in the URL). The minimum standards include these line items: “Has a computer for [staff] access to the Vermont Automated Libraries System (VALS).” and “Offers some free public access to VALS and the Internet.” I can tell you exactly what the libraries near me have, and what populations they serve.

• Kimball Library, Randolph - serves 6,000 people, five PACs, high speed, wifi
• Tunbridge Library, Tunbridge - serves 1300 people, two PACs +1, dial-up
• Baxter Library, Sharon - serves 1400 people, +1, dial-up
• Roxbury Library, Roxbury - serves 576, 1 PAC, dial-up
• Ainsworth Library, Williamstown - serves 3200 people, 1 PAC +1, high speed
• Calef Library, Washington - serves 1000 people, 1 PAC + 1, high speed, wifi

There are 190 public libraries (pdf) in Vermont. Thirty-two serve populations over 5,000. Between all the libraries, they owned 1,122 computers at the end of 2004, according to their 2005 Biennial Roundup (pdf). Out of these 781 were available to the public as of 2005 (pdf). My “+1″ indicator above means that there is a staff computer in the library frequently used by the public; I’m not sure if this is reflected in these stats. 159 of these 781 computers had public Internet access, 130 had high-speed access. This access to computers and fast internet is not distributed evenly. The last library I worked at had eleven of these public computers with high speed access and I’m sure the Fletcher Free Library in Burlington has this many as well.

According to the DoLs Biennial Report Supplment, the 32 libraries that serve over 5,000 people, have 341 public PCs. Also according to this report, these 32 libraries get 60% of all visits to Vermont public libraries. Contrast this to the 40 libraries in Vermont who serve populations of under 1000. They have 50 public PCs total among all of them. Eleven of these libraries offer high-speed access. Many of the libraries did not report their statistics so there is some skewing, but seven of the libraries who serve less than 1000 people have no Internet access at all, and 14 have dial-up.

The total operating income for all public libraries in the state of Vermont is $16,524,383 of which $10,914,150 is spent on salaries and benefits.

Steven IMed me about the library director who was suspended with pay because of patrons — including a registered sex offender — allegedly viewing porn in the library. The City Commissioner is recommending that she be fired. I posted it to the Council list and was told the Washington office was aware of the situation. Rochelle wrote a few words about it, and now the entire affair has been slashdotted. The library has filters apparently, but they’re imperfect. The staff does walk-throughs of the computer areas but, apparently, they are imperfect also. Let’s also rememebr that this is Florida, the state that doesn’t let sex offenders into hurricane shelters and perhaps you’ll see what we’re up against.

A pretty interesting look at what the “end-user market segment” that is college students thinks about looking for information online. Keep in mind this is not positioned as a study about people look for information in libraries generally, though the argument could be made that more and more people are looking at the Internet as the first, and perhaps the last, destination for information retrieval. However, that point is not addressed in this survey. Some random facts I pulled out

• 80% of students surveyed are bothesred at least a little by advertising within websites though “only one-in-five believes ad-free websites have more reliable information.”
• The survey says “They access the web via high-speed lines, with over 40% logging on via cable modem, T1/T3 line, ISDN, or ADSL/DSL.” which has the obvious follow-up question of how the majority of them access the web, or perhaps whether the response was phrased oddly and is confusing like this sentence nearby “[O]ver 90% access the web remotely from the library via their home computer” which i think means they gain access to the web through the library’s web site?
• Students find librarians assistance with searching online no more helpful than that provided by teachers or friends “The mean satisfaction score for librarian-provided help is 7.8 (on a scale of 0 to 10), compared to scores of 7.9 for help provided by professorsor teaching assistants and 7.8 for classmates or friends.” I wonder if this would have a different result if it asked about print resources, or other in-library resources?
• There are further questions about print resources that show that 89% “use the campus library’s print resources” with books, journals and articles getting 75/70/64% respectively.

The survey also contains recommendations

The data strongly suggest that there are real opportunities for academic librarians to connect students with libraries’ high quality resources. A successful approach should incorporate the following tactics to increase libraries’ visibility on the web:

1. Emphasis on students’ and librarians’ common preferences for accuracy, authority, timeliness, and privacy
2. Tight integration of the library’s electronic resources with faculty, administrative, and other campus websites
3. Open access for remote users
4. Clear and readily available navigational guides–both online and in the library.
5. Relentless promotion, instruction, and customer service.

The study ends with some questions for further exploration which have a bit too much market-driven speak in them for my tastes, but I know libraries have to start thinking about these things in an academic environment, or at least that’s what people keep telling us. Two examples

• Students expect service providers–both electronic and bricks-and-mortar–to offer convenience, selection, quality, and a welcoming atmosphere. Can librarians create a customer-friendly experience to match the best merchants and consumer websites?
• Students want to know more about the library and its resources. Can librarians execute marketing rules for product definition, promotion, price, placement, and positioning?

I guess a secondary question to these last two is “Should they?” I honestly don’t know. OCLC has the 2005 numbers, I’m curious to know what they say. [iag]

Wired magazine asked me, Michael Gorman and Sue Davidsen from the IPL about whether the Internet will put public libraries out of business. Here is the sidebar containing our responses.

Folks who know me know that my general answer to this question is “No, but….” Unfortunately, my ten minute phone conversation was compressed into a soundbyte that I don’t really recognize, and for that I apologize to anyone who has to defend the idea of the public library against evildoers and naysayers who say “What’s the big deal anyhow? It’s all online.” I don’t think the problems the public library is facing have much to do with the Internet, but they do have a lot to do with the idea of relevance, people’s shifting priorities in tight fiscal times and the whole changing idea of community and public spaces.

For the record, the question I was asked over email was “Do we still need libraries in a digital age?” My email response, which I followed up with a phone call, was this.

Yes.

Is your question really “Do we still need books in a digital age?” in which case, the answer is more complicated, though ultimately yes.

I guess my question for you is “Whose digital age?” because where I work, at public libraries in Central Vermont, the digital age is unfolding much more slowly and to much less fanfare than it is elsewhere. In a state where only 15-25% of the residents use broadband, the digital age is as much about hurdles and the threat of being left behind as it is about bold and shiny technological innovation and synthesis. Libraries and librarians help people not get left behind by technology, by democracy, and by people who think that libraries and technology can’t coexist and thrive symbiotically.

We need libraries in any age, they’re the human scale measurement for the information age.

jessamyn west
librarian.net

Clearly I need media training. Thanks to the prophet for the scan of the article.

Will the Internet kill the printed book?

Books remain “the best interface for text yet invented. Some of their comparative advantages include: their lightweight, portability, high contrast and relative cheapness. In short, they are far more efficient than the scrolls and oral lore they replaced”.