Tag Archives: customerservice
#1. Does not happen in a library. Happens to a librarian. No swearing. #2. Happens in a library. Happens with a librarian. Some swearing, actually mostly swearing.
I had a free day in Chicago today and was planning some library visits. Usually when I’m in Chicago I just go to the downtown library and then complain. This time I wanted to go someplace different, and out of … Continue reading
The Librarian in Black has a few more things to say about co-browsing in her post How much is co-browsing really helping our users? I stopped trying to use co-browsing a long time ago. It’s bad customer service to give … Continue reading