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This is an exchange from facebook with names changed to protect the innocent. It highlights something I find happening to me in the library world all the time — having to balance solving the problem with following the rules. The person posting the update needed an article. The rules said they had to pay $31.50 for an article. This didn’t pass the sanity check ["$30 for one article from a journal, that's crazy!"] and the librarian was grousing. They’re also grousing to a huge network of librarians, many of whom had free [or, paid for by their institution] access to the same content. I saw Nicole speak in Florida this past week and one of the quotes she repeats again and again is “With enough eyeballs, all bugs are shallow” meaning that a particular coding problem that might vex one or two programmers is unlikely to vex, say, a thousand programmers.

My Jessamyn corollary to this is “With enough libraries, all content is free.” That is to say… if the world was one big library and we all had interlibrary loan at that library, we could lend anything to anyone. The funding structures of libraries currently mean that in many cases we’re duplicating [and paying for] content that we could be sharing. This is at the heart of a lot of the copyright battles of today and, to my mind, what’s really behind the EBSCO/Gale/vendors. Time Magazine is losing money and not having a good plan for keeping their income level up, decides to offer exclusive contracts to vendors and allows them to bid. EBSCO wins, Gale loses. Any library not using EBSCO loses. Patrons lose and don’t even know they’ve lost.

When I was blogging for BoingBoing I often came across content that I didn’t have access to. I was also confronted with, in many cases, unreasonable fees requested [$9.95 for 100 words, really?]. Me being me, I could always find a librarian with access to, say the Times Online archive, or old articles in JSTOR. But I also felt it was cheating. But I was also annoyed that being resourceful is also somehow cheating. And I knew that many of my patrons with fewer resources would just pony up. Where do we draw the line between enforcing other people’s rules and solving problems with our patrons? Now that we’re getting more and more networked, this whole idea of local content works for some things [historical photos, town history] and not for others [journal articles that are held in thousands of libraries worldwide]. Do we have a plan for moving forward?

• Minors and Internet Interactivity (new)

• Importance of Education to Intellectual Freedom (new)
• Access to Digital Information, Services, and Networks (revised)
• Labeling and Rating Systems (revised)
• Services to People with Disabilities (new from Midwinter)

Some discussion in the comments over at LISNews.

I had not seen the University of California’s Office of Scholarly Communication price list before but there it is in all its resplendent glory. Bill Hooker ran some analysis on these numbers back in March (start here if you are truly a numbercrunching fanbrarian) and draws some interesting conclusions. If you really like this sort of thing, you really should put Open Reading Frame in your feed reader.

Dad: So I clicked the link in that email the library sent?
Me: Yeah? Good.
Dad: It connects me to “iBistro on the go…” what is that?
Me: That’s the library’s online catalog. The library is supposed to type their name at the top there but it looks like they didn’t.
Dad: It’s hard to read.
Me: Yeah it sure is isn’t it? [explains how to make font bigger]
Dad: How do I look for a book, do I really have to log in first?
Me: You shouldn’t have to, but maybe, it depends how it’s configured.
Dad: My login number is fourteen digits long! Why is that?
Me: Good question. You can probably set the browser to remember it. Your PIN is probably the last four digits of your phone number
Dad: It is. Why do I have to log in here?
Me: Well you can reserve books and check your account and there are privacy laws about that information.
Dad: Where does this catalog live?
Me: Depends on the library, many libraries run it off of servers in their basement. Some use hosted versions of the catalog. The consortium probably hosts this one.
Dad: And this iBistro thing is something they buy?
Me: Yeah and they pay a lot of money for it.
Dad: It sucks.
Me: Yeah. It’s sort of useful for consortiums [explains consortiums] so libraries can do interlibrary loan and stuff.
Dad: Okay I searched for sailing and I get 1500 hits. How do I search for the most popular books?
Me: I don’t know if you can, you can redo your search and sort by relevance.
Dad: Amazon lets me search by popularity. I like that.
Me: Yeah I do too. Can you sort the search you have?
Dad: No, it says there’s more than 500 records so I can’t search.
Me: You may be able to search by subject heading and get a shorter list.
Dad: Didn’t I do that?
Me: No, you searched by keyword [explains difference] or you can search just the books in your library.
Dad: I’m not already doing that?
Me: No, you’re searching the whole SAILS network.
Dad: How can you tell?
Me: Because on the search page next to where it says library, is says ALL.
Dad: Okay I’ll find my library. There are like 100 libraries on this list!
Me: I know, you can borrow books from any of those libraries.
Dad: I just want to know if there’s a book at my library.
Me: Yeah, that should be easier.
Dad: What are these libraries at the bottom of this list just called zddd and zddddd?
Me: That’s probably some kludge that the libraries are using to put books in a category or location that isn’t available in the regular catalog.
Dad: Okay thanks for the tutorial. I’ll try again tomorrow.
Me: You’re welcome. It’s not you, it’s them.

One lawyer at the meeting told the newspaper he had already been approached by potential plaintiffs. “Because it would take these books off the shelves and place them out of reach of patrons browsing the shelves, the proposed policy is unconstitutional,” warned the American Civil Liberties Union of Kansas and Western Missouri in a letter to the board.

We now have a system in place for students with visual impairments to use MBooks [i.e. the digitized collection] in much the same way. Once a student registers with OSSD, any time she checks out a book already digitized by Google, she will automatically receive an email with a URL. Once the student selects the link, she is asked to login. The system checks whether the student is registered with OSSD as part of this program, and whether she has checked out this particular book. If the student passes both of those tests, she will get access to the entire full-text of the book, whether it is in copyright or not, in an interface that is optimized for use with screen readers. Currently, this system is available to UM students with visual impairments. We are investigating the possibility of including students with learning disabilities as well.

Anyone who has been following my travels knows I have a particular soft spot for Kansas both because I’ve had a great time meeting and talking to people there, but also because they are doing some neat stuff with technology that helps make up for their geographical disatance from other KS librarians as well as other libraries generally. Just look at this list of blogs and feeds to see just some of the stuff Kansas State University is doing. Anyhow, I saw the post on my WordPress dashboard and left a comment. One of the things that I think separates people who I consider “bloggers” from people with blogs is this sort of inter-blog commenting. If someone says something nice (or not nice actually) about me, I try to leave a note. It just seems like decent etiquette and a way to say “hey welcome to the blogoworld” for newer bloggers, particularly library students.

I think an easy mistake for first-time bloggers to make is to assume that their blog is going to become some conversational destination wthout realizing that they need to go out and converse as well as bring people in to do it. The conversation that we all talk about cluing in to doesn’t happen in any one place, it happens in a lot of places all at once. Dale Askey, who was at Access 2007 and wrote the little blurb about my talk follows up with a little more explanation about some of these blog effects. He tells us about how after Amanda did her nuts and bolts talk about the Endeca rollout they did at McMaster, someone from Endeca’s Canada office emailed her a few hours later interested in talking with her about some of her ideas. Neat. This is the sort of back and forth we’d like to be having, it’s nice to see it really happening in ways that help libraries.

There’s a point to this story: people read and process our blogs in ways we cannot control and do not intend. Far from being a cautionary tale, I want to do a little dance because of this. We’re seeing what we said was the point behind blogging. Put information out there, and let people do with it what they will. Thanks to this little bizarre set of events I’ve related, I met new people [and] caught the interest of Endeca with my comments…

And, on the heels of that, NELA has a conference blog, complete with a Flickr photo pool and a team of local bloggers so anyone who can’t go can follow along at home. It’s worth noting that the entire cost to set this all up — except human time which is important but separate — was probably close to zero. Free WordPress.com account [note to NELA blog admin: consider disabling Snap previews, they're an obnoxious side effect of WP.com blogs], free Flickr account [note to Flickr admin(s): choose a Flickr web address by clicking here when you're logged in so the URL for your pictures is even more customized] and all the rest of it the feeds, the comments, the basic designs, just come along with it. I’m sure one or more of my talks will show up there and I’m excited to get to read about the large number of presentations that I can’t go to which I now know I can still read about.

http://www.ala.org/ala/ors/publiclibraryfundingtechnologyaccessstudy/finalreport.pdf

If you bookmark the page the document is linked to it will appear as “ALA | 2006-2007 Report” on your bookmark list. While I continue to make the point that tech/web savviness is going to be an important part of being useful relevant libraries in the 21st century, we still put out documents intended to be widely disseminated in PDF format, not HTML This assures that it will be shallowly linked and quoted, if at all, and those links will be hard to track and learn from.

The one news article that I’ve read referring to this report — an AP wire article that I read in the Las Vegas Sun — “Despite Demand, Libraries Won’t Add PCs” is a weird mess of statistics and odd conclusions (won’t add PCs? how about can’t add PCs. Who did this study again? Oh right The Gates Foundation… gee I wonder what their solution to this involves, it better not be Vista. update: the geeky artist librarian agrees). It discusses how popular technology in libraries has become, but also what the limitations are that libraries are facing. The whole article is tailor-made to support a roll-out of the Gates Foundation’s next round of funding which I’m sure will nicely sew up all the loose ends that this article pinpoints.

Except for the fact that more computers means, or should mean, more staff and more space, neither of which get a lot of lip service from technology grantors who would rather give away last year’s software for a hefty tax writeoff. You’ll note that this article says that libraries are cutting staffing so they can afford more computers. I assume then that this is supposed to imply that getting more computers means more freed up money to hire staff. However, we all know, at least out here in rural noplace, that funding remains fixed as does space and what we could really use is an operating system that doesn’t need a 20MB security update every few weeks and a browser that isn’t out-of-the-box vulnerable to a huge range of exploits that leave our computers barely working. The good news is that we can get both of those things and we don’t have to wait for someone to loan us money to do it. Sorry for the slightly bitter tone, I’ll chime in with some more facts from this study once I’ve gotten a chance to read it.

All of us spoke a lot about recent data from the Pew Reports, many of which I was copying and pasting graphs from into my talk at the last minute [see geocities vs. myspace and encarta vs. wikipedia] and I even got to mention the Digital Divide a little. I was sorry that I wasn’t able to include information from Speed Matters, a site set up by the Communication Workers of American urging that the US develop a comprehensive broadband policy to ensure equitable broadband access for everyone. I just learned about the site from FreeGovInfo which discusses some of the different ways we still have a digital divide.

There is an income digital divide: more than 62% of households with incomes over $100,000 subscribe to high speed broadband at home while just 11% of households with incomes below $30,000 subscribe.

There is a rural/urban digital divide: only 17% of adults in rural areas subscribe to broadband compared to 31% in urban and 30% in suburban areas.

And there is a farm/non-farm divide: only 15.8% of farm households have adopted broadband.

Here’s some specifics about the Vermont situation and Verizon’s plan to sell off local access lines in Vermont, New Hampshire and Maine. Here in Vermont that’s about 85-90% of the state’s phone lines. While I loved living in Topsham with our local telephone company Topsham Telephone, there’s a real problem when big businesses who were given favorable legislation to obtain monopolies in industries like telecommunications are then allowed cherrypick and jettison the less profitable areas.

This will affect me personally, as well as people in my town and county who are still waiting to have DSL available in their locations. As we learned from the Pew Reports, people who have faster connections do more online. More government information and resources are being moved online. More online content is becoming inaccessible to people who only have dialup connections. Getting broadband to the libraries is part of the equation, and an important part, but what are our other obligations to get our patrons and our neighbors on to the information superhighway at speeds that are adequate to do what they need to do?