http://www.librarian.net/stax/3144/who-knows-what-users-want-maybe-not-library-staff/ putting the rarin back in librarian since 1999 Sat, 11 Feb 2012 18:14:14 +0000 hourly 1 http://wordpress.org/?v=3.0 http://www.librarian.net/stax/3144/who-knows-what-users-want-maybe-not-library-staff/comment-page-1/#comment-130517 Eoin Wed, 10 Feb 2010 01:27:27 +0000 http://www.librarian.net/?p=3144#comment-130517 Might I suggest that in a library system where the paramount concern of staff is good service; then patrons may take that level of service for granted and rate something else (stock holdings, web site usability, infrastructure etc.) as an area of concern. The corollary of course being that the fact that if service were not so good then THAT might be more to the forefront of people's minds. Might I suggest that in a library system where the paramount concern of staff is good service; then patrons may take that level of service for granted and rate something else (stock holdings, web site usability, infrastructure etc.) as an area of concern. The corollary of course being that the fact that if service were not so good then THAT might be more to the forefront of people’s minds.

]]> http://www.librarian.net/stax/3144/who-knows-what-users-want-maybe-not-library-staff/comment-page-1/#comment-130467 barbara fister Fri, 05 Feb 2010 19:49:54 +0000 http://www.librarian.net/?p=3144#comment-130467 I don't really need a copy, though if it were handy I'd read it. But this is another case of a publisher who is fine with authors posting a copy online but librarian authors not bothering. Oh dear, I'm becoming a shrill nag, aren't I? I don’t really need a copy, though if it were handy I’d read it. But this is another case of a publisher who is fine with authors posting a copy online but librarian authors not bothering. Oh dear, I’m becoming a shrill nag, aren’t I?

]]>