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	<title>Comments on: question: library fines</title>
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	<link>http://www.librarian.net/stax/2109/question-library-fines/</link>
	<description>putting the rarin back in librarian since 1999</description>
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		<title>By: Erin</title>
		<link>http://www.librarian.net/stax/2109/question-library-fines/comment-page-1/#comment-108815</link>
		<dc:creator>Erin</dc:creator>
		<pubDate>Fri, 19 Oct 2007 00:58:54 +0000</pubDate>
		<guid isPermaLink="false">http://www.librarian.net/stax/2109/question-library-fines/#comment-108815</guid>
		<description>In Southfield, Michigan a lost book costs $100. This state fucking sucks!</description>
		<content:encoded><![CDATA[<p>In Southfield, Michigan a lost book costs $100. This state fucking sucks!</p>
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		<title>By: kruthy</title>
		<link>http://www.librarian.net/stax/2109/question-library-fines/comment-page-1/#comment-107523</link>
		<dc:creator>kruthy</dc:creator>
		<pubDate>Tue, 11 Sep 2007 18:08:25 +0000</pubDate>
		<guid isPermaLink="false">http://www.librarian.net/stax/2109/question-library-fines/#comment-107523</guid>
		<description>Aaron, I could not disagree with you more.

If a library doesn&#039;t want to &quot;fine&quot;, then...that&#039;s fine. But saying that those that do &quot;fine&quot; are also responsible for setting up alternatives like volunteering (not really &quot;volunteering&quot; if you are doing it to pay off a debt), donating books or food, etc. is silly. If a library wants to fool with all that, go for it, I guess, but I think it is irresponsible and a waste of time and public funds. The &quot;donation jar&quot; we all have is the tax dollar! Establishing a fund to pay off fines for people is a waste of tax dollars, and an insult to those taxpayers.

Patrons with outstanding fines at most, if not all, libraries may still &quot;use&quot; the library. To my knowledge, no one is keeping them from entering the building, using databases, reading books and magazines, using our reference materials, etc. They just can&#039;t check anything out until their fines are under a certain level. Simple as that. And it really is AS SIMPLE AS THAT. All this bending over backwards to clear fines for those who agreed to follow the library&#039;s rules when they received a card is ludicrous. All the things you propose strike me as less fair than a straight fines-only system. Fines would only be just if we all made similar incomes? Maybe those without the income to pay their debts just have the added &quot;burden&quot; of making certain they don&#039;t accrue fines. Maybe that isn&#039;t &#039;fair&quot; to you, but that&#039;s life.</description>
		<content:encoded><![CDATA[<p>Aaron, I could not disagree with you more.</p>
<p>If a library doesn&#8217;t want to &#8220;fine&#8221;, then&#8230;that&#8217;s fine. But saying that those that do &#8220;fine&#8221; are also responsible for setting up alternatives like volunteering (not really &#8220;volunteering&#8221; if you are doing it to pay off a debt), donating books or food, etc. is silly. If a library wants to fool with all that, go for it, I guess, but I think it is irresponsible and a waste of time and public funds. The &#8220;donation jar&#8221; we all have is the tax dollar! Establishing a fund to pay off fines for people is a waste of tax dollars, and an insult to those taxpayers.</p>
<p>Patrons with outstanding fines at most, if not all, libraries may still &#8220;use&#8221; the library. To my knowledge, no one is keeping them from entering the building, using databases, reading books and magazines, using our reference materials, etc. They just can&#8217;t check anything out until their fines are under a certain level. Simple as that. And it really is AS SIMPLE AS THAT. All this bending over backwards to clear fines for those who agreed to follow the library&#8217;s rules when they received a card is ludicrous. All the things you propose strike me as less fair than a straight fines-only system. Fines would only be just if we all made similar incomes? Maybe those without the income to pay their debts just have the added &#8220;burden&#8221; of making certain they don&#8217;t accrue fines. Maybe that isn&#8217;t &#8216;fair&#8221; to you, but that&#8217;s life.</p>
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		<title>By: james</title>
		<link>http://www.librarian.net/stax/2109/question-library-fines/comment-page-1/#comment-107384</link>
		<dc:creator>james</dc:creator>
		<pubDate>Sat, 08 Sep 2007 18:30:21 +0000</pubDate>
		<guid isPermaLink="false">http://www.librarian.net/stax/2109/question-library-fines/#comment-107384</guid>
		<description>mishjmo,

America has the largest percentage of its population in jail, compared to any country in the world. There are more prisoners than farmers. It is one of only 2 western countries to still have grand juries. It has the highest numerical number of prisoners compared to any other country as well. So perhaps your last comment was not apt.

I&#039;ve noticed that if a limiting factor effects us, its called a reason. If it doesn&#039;t, or we don&#039;t understand it, it is called an excuse.</description>
		<content:encoded><![CDATA[<p>mishjmo,</p>
<p>America has the largest percentage of its population in jail, compared to any country in the world. There are more prisoners than farmers. It is one of only 2 western countries to still have grand juries. It has the highest numerical number of prisoners compared to any other country as well. So perhaps your last comment was not apt.</p>
<p>I&#8217;ve noticed that if a limiting factor effects us, its called a reason. If it doesn&#8217;t, or we don&#8217;t understand it, it is called an excuse.</p>
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		<title>By: Aaron</title>
		<link>http://www.librarian.net/stax/2109/question-library-fines/comment-page-1/#comment-107348</link>
		<dc:creator>Aaron</dc:creator>
		<pubDate>Fri, 07 Sep 2007 20:25:01 +0000</pubDate>
		<guid isPermaLink="false">http://www.librarian.net/stax/2109/question-library-fines/#comment-107348</guid>
		<description>I&#039;ve read most of the posts in this thread and I&#039;m surprised that so many people are missing the obvious.

Libraries that think they need fines should keep them but give the librarian and the patron other options. 

There are so many. If you can&#039;t pay the fine, you can volunteer, donate books, food, other items, or make an appeal to have the fine waived or reduced. Payment plans could allow the patron to keep using the library but limit them to less items checked out at a time until the fine is reduced.Libraries should establish funds specifically to pay off fines for patrons who can do none of the above. This should be in their budget requests.

 Or combinations of the above.

The people who can pay fines will because it will save them time and hassle. The people who can&#039;t will make the appointment and show up if they wanna use the library. Plus, all libraries should have donation jars all the time.

I am shocked by the people posting here who feel fines are just. Sure they may be tough to do without for some-but we should not be ok with that long term. Fines would only be just if we all made similar incomes. Some patrons don&#039;t even have homes.

The question is not &quot;are consequences good?&quot; (they are)
-but &quot;is a fines only system fair?&quot;, and the answer is no. 
So the next question is to develop the alternatives.</description>
		<content:encoded><![CDATA[<p>I&#8217;ve read most of the posts in this thread and I&#8217;m surprised that so many people are missing the obvious.</p>
<p>Libraries that think they need fines should keep them but give the librarian and the patron other options. </p>
<p>There are so many. If you can&#8217;t pay the fine, you can volunteer, donate books, food, other items, or make an appeal to have the fine waived or reduced. Payment plans could allow the patron to keep using the library but limit them to less items checked out at a time until the fine is reduced.Libraries should establish funds specifically to pay off fines for patrons who can do none of the above. This should be in their budget requests.</p>
<p> Or combinations of the above.</p>
<p>The people who can pay fines will because it will save them time and hassle. The people who can&#8217;t will make the appointment and show up if they wanna use the library. Plus, all libraries should have donation jars all the time.</p>
<p>I am shocked by the people posting here who feel fines are just. Sure they may be tough to do without for some-but we should not be ok with that long term. Fines would only be just if we all made similar incomes. Some patrons don&#8217;t even have homes.</p>
<p>The question is not &#8220;are consequences good?&#8221; (they are)<br />
-but &#8220;is a fines only system fair?&#8221;, and the answer is no.<br />
So the next question is to develop the alternatives.</p>
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		<title>By: mishjmo</title>
		<link>http://www.librarian.net/stax/2109/question-library-fines/comment-page-1/#comment-106699</link>
		<dc:creator>mishjmo</dc:creator>
		<pubDate>Mon, 20 Aug 2007 17:57:06 +0000</pubDate>
		<guid isPermaLink="false">http://www.librarian.net/stax/2109/question-library-fines/#comment-106699</guid>
		<description>*Well, I read mishjmo’s comments a different way. The impression I got was poor people are irresponsible and we need to protect the rights of some invisible majority of upright people, who know how to live the “right” way. *

You read the comment incorrectly.  Try it again without your bias.

*if we look at it in purely economic terms, maybe some people choose to pay the fines instead of the hassle of having to get the item back on time.*

Hassle?  Is there nowhere else in the world where there is a time-limit involved?  How do these people keep jobs?  &quot;Gosh, I&#039;d rather get fired and go on the dole than deal with the hassle of showing up at 8:00 a.m. every day!  Gosh, I&#039;d rather get chucked out of my house or lose my car rather than deal with the hassle of sending in the check and payment voucher on time!&quot;

Enough with the excuses, already.  Since when did librarians become enablers of irresponsibility?  Aren&#039;t there enough people handing out &#039;Get Out Of Jail Free&#039; cards in America already today?</description>
		<content:encoded><![CDATA[<p>*Well, I read mishjmo’s comments a different way. The impression I got was poor people are irresponsible and we need to protect the rights of some invisible majority of upright people, who know how to live the “right” way. *</p>
<p>You read the comment incorrectly.  Try it again without your bias.</p>
<p>*if we look at it in purely economic terms, maybe some people choose to pay the fines instead of the hassle of having to get the item back on time.*</p>
<p>Hassle?  Is there nowhere else in the world where there is a time-limit involved?  How do these people keep jobs?  &#8220;Gosh, I&#8217;d rather get fired and go on the dole than deal with the hassle of showing up at 8:00 a.m. every day!  Gosh, I&#8217;d rather get chucked out of my house or lose my car rather than deal with the hassle of sending in the check and payment voucher on time!&#8221;</p>
<p>Enough with the excuses, already.  Since when did librarians become enablers of irresponsibility?  Aren&#8217;t there enough people handing out &#8216;Get Out Of Jail Free&#8217; cards in America already today?</p>
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		<title>By: kruthy</title>
		<link>http://www.librarian.net/stax/2109/question-library-fines/comment-page-1/#comment-106047</link>
		<dc:creator>kruthy</dc:creator>
		<pubDate>Thu, 16 Aug 2007 16:44:17 +0000</pubDate>
		<guid isPermaLink="false">http://www.librarian.net/stax/2109/question-library-fines/#comment-106047</guid>
		<description>I didn&#039;t read where mishjmo said that poor people are irresponsible, Chris. His/her comment

*Fines discriminate against poor people.*
No, fines discriminate against irresponsible people.

...does not say poor people are irresponsible. Does it? Now maybe the term &quot;irresponsible&quot; is a bit strong, but isn&#039;t it true that someone who is not turning their items in on time is either a) willing to eat the agreed upon cost or b) breaking the agreement and responsible for the set fees? What about the resentment toward the librarian when they can&#039;t provide an item that would be back on the shelf if another patron didn&#039;t have it overdue? You don&#039;t think daily scenario pisses off patrons?

If a successful future for libraries is dependent upon the elimination of fines/extended use fees/whatever you call them, libraries are already a lost cause, IMO.</description>
		<content:encoded><![CDATA[<p>I didn&#8217;t read where mishjmo said that poor people are irresponsible, Chris. His/her comment</p>
<p>*Fines discriminate against poor people.*<br />
No, fines discriminate against irresponsible people.</p>
<p>&#8230;does not say poor people are irresponsible. Does it? Now maybe the term &#8220;irresponsible&#8221; is a bit strong, but isn&#8217;t it true that someone who is not turning their items in on time is either a) willing to eat the agreed upon cost or b) breaking the agreement and responsible for the set fees? What about the resentment toward the librarian when they can&#8217;t provide an item that would be back on the shelf if another patron didn&#8217;t have it overdue? You don&#8217;t think daily scenario pisses off patrons?</p>
<p>If a successful future for libraries is dependent upon the elimination of fines/extended use fees/whatever you call them, libraries are already a lost cause, IMO.</p>
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		<title>By: Chris</title>
		<link>http://www.librarian.net/stax/2109/question-library-fines/comment-page-1/#comment-106031</link>
		<dc:creator>Chris</dc:creator>
		<pubDate>Thu, 16 Aug 2007 14:32:39 +0000</pubDate>
		<guid isPermaLink="false">http://www.librarian.net/stax/2109/question-library-fines/#comment-106031</guid>
		<description>Well, I read mishjmo&#039;s comments a different way.  The impression I got was poor people are irresponsible and we need to protect the rights of some invisible majority of upright people, who know how to live the &quot;right&quot; way.  What bugs me about this is the value judgement - if we look at it in purely economic terms, maybe some people choose to pay the fines instead of the hassle of having to get the item back on time.  It&#039;s the right of the user to allocate his own resources as he sees fit.  But that&#039;s not how the self-righteous library person sees it, oh no!  This late person is irresponsible!  (A conclusion arrived at by someone who probably doesn&#039;t have to pay fines, by the way.  I wonder, if library staff had to get docked pay for late materials, if the perspective would shift a bit.) We don&#039;t really know why some people return things late - maybe they ARE irrespinsible, maybe they don&#039;t care, maybe this is the one time they forgot, maybe there is a personal crisis at home, maybe they weren&#039;t done reading/watching/listening.  Whatever!  That doesn&#039;t give us the right to assume, or judge, or condescend.  But that&#039;s what some of us do.  And it builds resentment between staff and customer.  And bottom line?  That&#039;s bad for the future of libraries.</description>
		<content:encoded><![CDATA[<p>Well, I read mishjmo&#8217;s comments a different way.  The impression I got was poor people are irresponsible and we need to protect the rights of some invisible majority of upright people, who know how to live the &#8220;right&#8221; way.  What bugs me about this is the value judgement &#8211; if we look at it in purely economic terms, maybe some people choose to pay the fines instead of the hassle of having to get the item back on time.  It&#8217;s the right of the user to allocate his own resources as he sees fit.  But that&#8217;s not how the self-righteous library person sees it, oh no!  This late person is irresponsible!  (A conclusion arrived at by someone who probably doesn&#8217;t have to pay fines, by the way.  I wonder, if library staff had to get docked pay for late materials, if the perspective would shift a bit.) We don&#8217;t really know why some people return things late &#8211; maybe they ARE irrespinsible, maybe they don&#8217;t care, maybe this is the one time they forgot, maybe there is a personal crisis at home, maybe they weren&#8217;t done reading/watching/listening.  Whatever!  That doesn&#8217;t give us the right to assume, or judge, or condescend.  But that&#8217;s what some of us do.  And it builds resentment between staff and customer.  And bottom line?  That&#8217;s bad for the future of libraries.</p>
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		<title>By: kruthy</title>
		<link>http://www.librarian.net/stax/2109/question-library-fines/comment-page-1/#comment-105994</link>
		<dc:creator>kruthy</dc:creator>
		<pubDate>Thu, 16 Aug 2007 09:06:43 +0000</pubDate>
		<guid isPermaLink="false">http://www.librarian.net/stax/2109/question-library-fines/#comment-105994</guid>
		<description>mishjmo, I want to work with more people who think like you! Spot freaking on, cutting through so much of the librarian-think nonsense on this issue.</description>
		<content:encoded><![CDATA[<p>mishjmo, I want to work with more people who think like you! Spot freaking on, cutting through so much of the librarian-think nonsense on this issue.</p>
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		<title>By: mishjmo</title>
		<link>http://www.librarian.net/stax/2109/question-library-fines/comment-page-1/#comment-105949</link>
		<dc:creator>mishjmo</dc:creator>
		<pubDate>Wed, 15 Aug 2007 22:44:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.librarian.net/stax/2109/question-library-fines/#comment-105949</guid>
		<description>*Fines discriminate against poor people.*

No, fines discriminate against irresponsible people.

* Fines discourage people from using the library.*

Fines discourage irresponsible people from using the library.

*Why is a public library in such a hurry to get a book back in three weeks? If nobody wants it and I return it eventually, why bother with the fines?*

Fines encourage people to return the book and if they do not, at least they are not using MORE books that people may want.

*The people running the library may think that $25 in fines isn’t much money, but for a poor person or an unemployed person, $25 is alot of money.*

People know the deal when they check the books out.  If you can&#039;t pay the fine, return the book on time.

Seriously, how difficult is that to understand?

*If you have a grocery budget of $75-100 a week, how in the world is it fair for a library to levy fines, even if they are capped at $25?*

If you don&#039;t have a fine budget of 25 dollars a week, ensure that you do not run up a fine of 25 dollars in that week.

*I’m an avid book reader and librarian. I’m also a working class person without much money. I’ve gotten so tired of public library fines over the years that I just stopped using libraries.*

Apparently you&#039;re a pretty poor librarian if you can&#039;t return a book on time.

*I’d buy books, borrow them from friends, or just read stuff on the Internet. If I’m soured on public libraries, how many other people stopped going because of fines?*

Just the irresponsible ones who don&#039;t have money, I guess.</description>
		<content:encoded><![CDATA[<p>*Fines discriminate against poor people.*</p>
<p>No, fines discriminate against irresponsible people.</p>
<p>* Fines discourage people from using the library.*</p>
<p>Fines discourage irresponsible people from using the library.</p>
<p>*Why is a public library in such a hurry to get a book back in three weeks? If nobody wants it and I return it eventually, why bother with the fines?*</p>
<p>Fines encourage people to return the book and if they do not, at least they are not using MORE books that people may want.</p>
<p>*The people running the library may think that $25 in fines isn’t much money, but for a poor person or an unemployed person, $25 is alot of money.*</p>
<p>People know the deal when they check the books out.  If you can&#8217;t pay the fine, return the book on time.</p>
<p>Seriously, how difficult is that to understand?</p>
<p>*If you have a grocery budget of $75-100 a week, how in the world is it fair for a library to levy fines, even if they are capped at $25?*</p>
<p>If you don&#8217;t have a fine budget of 25 dollars a week, ensure that you do not run up a fine of 25 dollars in that week.</p>
<p>*I’m an avid book reader and librarian. I’m also a working class person without much money. I’ve gotten so tired of public library fines over the years that I just stopped using libraries.*</p>
<p>Apparently you&#8217;re a pretty poor librarian if you can&#8217;t return a book on time.</p>
<p>*I’d buy books, borrow them from friends, or just read stuff on the Internet. If I’m soured on public libraries, how many other people stopped going because of fines?*</p>
<p>Just the irresponsible ones who don&#8217;t have money, I guess.</p>
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		<title>By: kruthy</title>
		<link>http://www.librarian.net/stax/2109/question-library-fines/comment-page-1/#comment-105941</link>
		<dc:creator>kruthy</dc:creator>
		<pubDate>Wed, 15 Aug 2007 21:22:17 +0000</pubDate>
		<guid isPermaLink="false">http://www.librarian.net/stax/2109/question-library-fines/#comment-105941</guid>
		<description>Many librarians are &quot;poor&quot;. Well, &quot;underpaid&quot; anyway. That is the self-perception of the profession, right? Are we biased against higher fines by nature? We moved from $.05/day with a cap to $.10/day with the same cap a few years ago. In general, I&#039;d say people still laugh at how low our fines are. I envy the $.25/day crowd and think you can make an good argument for HIGHER fines as both a revenue-raiser and an incentive to return items.

As long as you have a cap on them, have a liberal renewal policy, AND allow staff to waive trivial amounts (say, $5-$10) to avoid the irate &quot;more trouble than they&#039;re worth&quot; types, higher fines seem like a way to get people to take seriously their responsibility to return items in a timely fashion. I once had a patron immediately threaten to contact her lawyer over a $.25 fine. Of course I waived it, but that&#039;s just idiotic and not worth fighting over. If they don&#039;t want to come back over such a ridiculously low amount, someone else will be there for us if the item has appeal.

Yeah, patrons pay the taxes and it is &quot;their&quot; library etc. etc. blah blah, but that doesn&#039;t give them to the right to practically &quot;own&quot; the book with such minimal consequences. A $.25/day overdue fine isn&#039;t the outrage we seem to think it is, IMO. Those calling for an &quot;extended use fee&quot; seem to thinking correctly about this issue. If you&#039;re worried about a drop in circulation, you (and your patrons) aren&#039;t putting much value on your collection.</description>
		<content:encoded><![CDATA[<p>Many librarians are &#8220;poor&#8221;. Well, &#8220;underpaid&#8221; anyway. That is the self-perception of the profession, right? Are we biased against higher fines by nature? We moved from $.05/day with a cap to $.10/day with the same cap a few years ago. In general, I&#8217;d say people still laugh at how low our fines are. I envy the $.25/day crowd and think you can make an good argument for HIGHER fines as both a revenue-raiser and an incentive to return items.</p>
<p>As long as you have a cap on them, have a liberal renewal policy, AND allow staff to waive trivial amounts (say, $5-$10) to avoid the irate &#8220;more trouble than they&#8217;re worth&#8221; types, higher fines seem like a way to get people to take seriously their responsibility to return items in a timely fashion. I once had a patron immediately threaten to contact her lawyer over a $.25 fine. Of course I waived it, but that&#8217;s just idiotic and not worth fighting over. If they don&#8217;t want to come back over such a ridiculously low amount, someone else will be there for us if the item has appeal.</p>
<p>Yeah, patrons pay the taxes and it is &#8220;their&#8221; library etc. etc. blah blah, but that doesn&#8217;t give them to the right to practically &#8220;own&#8221; the book with such minimal consequences. A $.25/day overdue fine isn&#8217;t the outrage we seem to think it is, IMO. Those calling for an &#8220;extended use fee&#8221; seem to thinking correctly about this issue. If you&#8217;re worried about a drop in circulation, you (and your patrons) aren&#8217;t putting much value on your collection.</p>
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		<title>By: N. Narayanan kutty</title>
		<link>http://www.librarian.net/stax/2109/question-library-fines/comment-page-1/#comment-105919</link>
		<dc:creator>N. Narayanan kutty</dc:creator>
		<pubDate>Wed, 15 Aug 2007 15:52:19 +0000</pubDate>
		<guid isPermaLink="false">http://www.librarian.net/stax/2109/question-library-fines/#comment-105919</guid>
		<description>Do you have different fines for different media?
	Flat rate
- Do you have a grace period after the due date but before fines are levied?
	No
- Does it make sense to remove fines but still bill for lost/damaged books?
	Yes
- Do you have a “conscience jar” and if so, do people use it?
	We had it, now discontinued

- Do you think fines really encourage people to bring materials back on time?
	Yes &amp; No
- Do you think removing fines meant that you got fewer materials back on time?
	No

- Do you think having a catalog that allowed people to place holds on checked-out materials lessens the need for fines?
	Yes

I wish to implement [only for those who don&#039;t consider overdue charge as revenue]

	A conscience box - the collected amount should go for charity - [display the purpose and where the collected amount would 	

go clearly on the box].  I feel that patrons will be happy to pay the overdue charge.  Circulation librarian will find it easy to convince
the patrons who are late to return.  Moreover accounting can be totally avoided, no need to keep change to give the balance [Patron can drop little more or less in the box] and feel happy that it is going for a genuine purpose.

Email reminder is the best method to get the books back on time as delivery is ensured. It will be nice to send advance 

Reminder [before the due date], Personal requests to return the documents. If the patron sets an auto reply indicating he is out-of-station library can wave overdue when he returns - or can think of renewing the documents, quote the library rule at the end of the request to invite the attention of the patron

Announce no-fine week/month so that we give patron a chance to return the documents without overdue charges

Reward patrons by announcing the names who transacted more documents with no overdue charges

Talk to patrons personally who hold the documents for long and find a solution

Set a time to return the document and then recover the current cost + procurement charges [this decision should be firm]

Conduct a survey and ask the patrons to suggest an alternative - after all the patrons will suffer one day or other if a document required by them is not returned on time

VSSC Library, ISRO PO, Trivandrum, PIN 695 022, India</description>
		<content:encoded><![CDATA[<p>Do you have different fines for different media?<br />
	Flat rate<br />
- Do you have a grace period after the due date but before fines are levied?<br />
	No<br />
- Does it make sense to remove fines but still bill for lost/damaged books?<br />
	Yes<br />
- Do you have a “conscience jar” and if so, do people use it?<br />
	We had it, now discontinued</p>
<p>- Do you think fines really encourage people to bring materials back on time?<br />
	Yes &amp; No<br />
- Do you think removing fines meant that you got fewer materials back on time?<br />
	No</p>
<p>- Do you think having a catalog that allowed people to place holds on checked-out materials lessens the need for fines?<br />
	Yes</p>
<p>I wish to implement [only for those who don't consider overdue charge as revenue]</p>
<p>	A conscience box &#8211; the collected amount should go for charity &#8211; [display the purpose and where the collected amount would 	</p>
<p>go clearly on the box].  I feel that patrons will be happy to pay the overdue charge.  Circulation librarian will find it easy to convince<br />
the patrons who are late to return.  Moreover accounting can be totally avoided, no need to keep change to give the balance [Patron can drop little more or less in the box] and feel happy that it is going for a genuine purpose.</p>
<p>Email reminder is the best method to get the books back on time as delivery is ensured. It will be nice to send advance </p>
<p>Reminder [before the due date], Personal requests to return the documents. If the patron sets an auto reply indicating he is out-of-station library can wave overdue when he returns &#8211; or can think of renewing the documents, quote the library rule at the end of the request to invite the attention of the patron</p>
<p>Announce no-fine week/month so that we give patron a chance to return the documents without overdue charges</p>
<p>Reward patrons by announcing the names who transacted more documents with no overdue charges</p>
<p>Talk to patrons personally who hold the documents for long and find a solution</p>
<p>Set a time to return the document and then recover the current cost + procurement charges [this decision should be firm]</p>
<p>Conduct a survey and ask the patrons to suggest an alternative &#8211; after all the patrons will suffer one day or other if a document required by them is not returned on time</p>
<p>VSSC Library, ISRO PO, Trivandrum, PIN 695 022, India</p>
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		<title>By: Eoin</title>
		<link>http://www.librarian.net/stax/2109/question-library-fines/comment-page-1/#comment-105648</link>
		<dc:creator>Eoin</dc:creator>
		<pubDate>Mon, 13 Aug 2007 17:05:56 +0000</pubDate>
		<guid isPermaLink="false">http://www.librarian.net/stax/2109/question-library-fines/#comment-105648</guid>
		<description>I work for a European public library service and the ethos with regards to fines is not that they should be regarded as a penalty or punishment but rather viewed as an incentive to return materials in a timely fashion. 

There are one or two further issues that might need consideration in general; firstly nobody wishes to deter junior readers and I would generally be in favour of setting a fines &#039;cap&#039; on junior memberships. 
Secondly if fines accrued approach or exceed the replacement costs of the borrowed items then we are actively providing a disincentive to returning late loans. Additionally, I would personally favour waiving or seriously restricting fines in cases where people wish to pay replacement costs for lost / irreparably damaged items as, if a patron is sufficiently good to come in to pay, it almosts seems to add insult to injury.

Lastly, a user-oriented service must always allow front-line staff a margin to vary or waive fines depending on personal circumstance, particularly with relation to homeless, junior or very elderly patrons. Providing an excellent service, without contrived &#039;barriers&#039;, to ALL the community should be prioritised over revenue gain once a modicum of common sense and good judgement is retained in doing so.</description>
		<content:encoded><![CDATA[<p>I work for a European public library service and the ethos with regards to fines is not that they should be regarded as a penalty or punishment but rather viewed as an incentive to return materials in a timely fashion. </p>
<p>There are one or two further issues that might need consideration in general; firstly nobody wishes to deter junior readers and I would generally be in favour of setting a fines &#8216;cap&#8217; on junior memberships.<br />
Secondly if fines accrued approach or exceed the replacement costs of the borrowed items then we are actively providing a disincentive to returning late loans. Additionally, I would personally favour waiving or seriously restricting fines in cases where people wish to pay replacement costs for lost / irreparably damaged items as, if a patron is sufficiently good to come in to pay, it almosts seems to add insult to injury.</p>
<p>Lastly, a user-oriented service must always allow front-line staff a margin to vary or waive fines depending on personal circumstance, particularly with relation to homeless, junior or very elderly patrons. Providing an excellent service, without contrived &#8216;barriers&#8217;, to ALL the community should be prioritised over revenue gain once a modicum of common sense and good judgement is retained in doing so.</p>
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		<title>By: judith</title>
		<link>http://www.librarian.net/stax/2109/question-library-fines/comment-page-1/#comment-105427</link>
		<dc:creator>judith</dc:creator>
		<pubDate>Sun, 12 Aug 2007 17:24:39 +0000</pubDate>
		<guid isPermaLink="false">http://www.librarian.net/stax/2109/question-library-fines/#comment-105427</guid>
		<description>I like to imagine a future where software can handle really variable requests and you can have different contractual obligations for different books/media/resources. I think we&#039;re starting to see this now with downloadable files that expire after a certain time.  

For my pleasure reading/listening/viewing, I am thrilled to have free access to expensive books and media and am happy to fulfill my end of the contract and respect other patrons&#039; access to popular media by returning things on time and/or paying negligible fines.

I&#039;m finding this difficult when doing research, though, and wishing I had the option to check out low-circulating materials for extended periods (ideally till someone else requests them, but more realistically 2-3 months...) and applies some sort of popularity algorithm for calculating loan periods and/or fines.  

Of course, this would only work with really good software in place, with a web client for patrons and various non-headache-provoking overrides for libraries.</description>
		<content:encoded><![CDATA[<p>I like to imagine a future where software can handle really variable requests and you can have different contractual obligations for different books/media/resources. I think we&#8217;re starting to see this now with downloadable files that expire after a certain time.  </p>
<p>For my pleasure reading/listening/viewing, I am thrilled to have free access to expensive books and media and am happy to fulfill my end of the contract and respect other patrons&#8217; access to popular media by returning things on time and/or paying negligible fines.</p>
<p>I&#8217;m finding this difficult when doing research, though, and wishing I had the option to check out low-circulating materials for extended periods (ideally till someone else requests them, but more realistically 2-3 months&#8230;) and applies some sort of popularity algorithm for calculating loan periods and/or fines.  </p>
<p>Of course, this would only work with really good software in place, with a web client for patrons and various non-headache-provoking overrides for libraries.</p>
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		<title>By: Heather</title>
		<link>http://www.librarian.net/stax/2109/question-library-fines/comment-page-1/#comment-105419</link>
		<dc:creator>Heather</dc:creator>
		<pubDate>Sun, 12 Aug 2007 16:19:20 +0000</pubDate>
		<guid isPermaLink="false">http://www.librarian.net/stax/2109/question-library-fines/#comment-105419</guid>
		<description>I&#039;ve finally started thinking of fines as a sort of user fee. When you get a card at my library you agree (on the app) that you&#039;ll follow our rules and regs, including honoring due dates. If you don&#039;t we charge you a nominal daily fee. I don&#039;t think of it as punishment or motivation so much as a surcharge for using materials beyond the agreed-upon time. Splitting hairs, I guess... My circ staff know they can waive anything up to $5 with no questions asked. Some of our patrons carry fines all the time (you can owe up to $15 and still check things out), some come to the desk and ask to pay the fine for a book that&#039;s one day over due. There are habitual offenders no matter what system you use, and others who&#039;re ultra conscious of their due dates. Most of us fall somewhere in between.

I have more trouble with the folks who&#039;re outraged that I charge the retail cost to replace an item. Often they go to WalMart or Borders and grab a new copy of a damaged item and bring it in without talking to me first -- when I charge them $2 to reprocess the item they get mad because they&#039;ve already done me this huge favor. Don&#039;t get me started on the people who research audio books at amazon and want to know why I can&#039;t just replace the recorded books library version with the $30 retail version...</description>
		<content:encoded><![CDATA[<p>I&#8217;ve finally started thinking of fines as a sort of user fee. When you get a card at my library you agree (on the app) that you&#8217;ll follow our rules and regs, including honoring due dates. If you don&#8217;t we charge you a nominal daily fee. I don&#8217;t think of it as punishment or motivation so much as a surcharge for using materials beyond the agreed-upon time. Splitting hairs, I guess&#8230; My circ staff know they can waive anything up to $5 with no questions asked. Some of our patrons carry fines all the time (you can owe up to $15 and still check things out), some come to the desk and ask to pay the fine for a book that&#8217;s one day over due. There are habitual offenders no matter what system you use, and others who&#8217;re ultra conscious of their due dates. Most of us fall somewhere in between.</p>
<p>I have more trouble with the folks who&#8217;re outraged that I charge the retail cost to replace an item. Often they go to WalMart or Borders and grab a new copy of a damaged item and bring it in without talking to me first &#8212; when I charge them $2 to reprocess the item they get mad because they&#8217;ve already done me this huge favor. Don&#8217;t get me started on the people who research audio books at amazon and want to know why I can&#8217;t just replace the recorded books library version with the $30 retail version&#8230;</p>
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		<title>By: Ananke</title>
		<link>http://www.librarian.net/stax/2109/question-library-fines/comment-page-1/#comment-105111</link>
		<dc:creator>Ananke</dc:creator>
		<pubDate>Sat, 11 Aug 2007 12:40:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.librarian.net/stax/2109/question-library-fines/#comment-105111</guid>
		<description>I generally, even as a below-the-poverty-line student, just returned the damn books. Because I knew that there are books, and people, who just don&#039;t get the holds process. Either the person doesn&#039;t understand/like/want to pay for it/can&#039;t pay for it, or it&#039;s something they don&#039;t want to place a hold for (i.e. books about being a survivor, sex books, &#039;trashy&#039; books). 

Then there&#039;s the value of browsing. It isn&#039;t enough to say &#039;no-one wants it&#039; because they mightn&#039;t know it yet. I don&#039;t know if I want that particular book until I come across it, which certainly won&#039;t happen if it&#039;s sitting forgotten under someone&#039;s bed. 

I&#039;m not a big fan of excusing people for being either lazy, ignorant or selfish. I&#039;d abolish fines if they weren&#039;t that much help in controlling circulation, but they are. The people who abandon the library because they don&#039;t want to have to follow rules are gonna do it regardless. The people who take off with books because they&#039;re embarrassed or pissed off have bigger issues than fines.</description>
		<content:encoded><![CDATA[<p>I generally, even as a below-the-poverty-line student, just returned the damn books. Because I knew that there are books, and people, who just don&#8217;t get the holds process. Either the person doesn&#8217;t understand/like/want to pay for it/can&#8217;t pay for it, or it&#8217;s something they don&#8217;t want to place a hold for (i.e. books about being a survivor, sex books, &#8216;trashy&#8217; books). </p>
<p>Then there&#8217;s the value of browsing. It isn&#8217;t enough to say &#8216;no-one wants it&#8217; because they mightn&#8217;t know it yet. I don&#8217;t know if I want that particular book until I come across it, which certainly won&#8217;t happen if it&#8217;s sitting forgotten under someone&#8217;s bed. </p>
<p>I&#8217;m not a big fan of excusing people for being either lazy, ignorant or selfish. I&#8217;d abolish fines if they weren&#8217;t that much help in controlling circulation, but they are. The people who abandon the library because they don&#8217;t want to have to follow rules are gonna do it regardless. The people who take off with books because they&#8217;re embarrassed or pissed off have bigger issues than fines.</p>
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