Comments on: a fable in five ims

By: elswhere

elswhere — Fri, 01 Dec 2006 06:03:19 +0000

Would anyone not go with #1? I mean, I’m not always the best at customer service, but if it were me, even if I was pretty sure we were all set, I’d at least take the guy’s name.

By: Sarah Mae

Sarah Mae — Wed, 29 Nov 2006 06:44:30 +0000

I’m going with #1

By: jessamyn

jessamyn — Mon, 27 Nov 2006 15:20:33 +0000

Well, my feeling is that there are a few ways to look at this interaction, but the two typical ones would be

1. “man that’s bad customer service on the part of the library” or

2. “that guy can’t even spell, why would he be a good computer teacher? The library said they were all set, what’s the problem?” or some variant.

By: Bob

Bob — Mon, 27 Nov 2006 03:30:38 +0000

OK, I’ll bite.

Seems to me the person at the desk should know whether they have computer classes. It turns out from the next response that he or she does know that they do have someone to teach computer classes, but that he or she didn’t feel like saying that the first time.

And for the second response, the person at the desk could have said, “We have someone right now, but we can always use more. Let me take your name and pass it on to the librarian.”

What else do people get out of this story? That the person at the desk acted perfectly reasonably?